Application Engineer 4242017 - Huber + Suhner Astrolab

Summary of main purpose of Division/Department:

Application Engineering is essential...

For HUBER+SUHNER Astrolab Inc. as a Technology oriented company, it is essential for the sustainable success of the company that we create solutions fulfilling the expectations of our customers in different markets and market segments. Based on our broad product portfolio, appropriate product applications (Design-Ins) must fulfill application specific requirements in a better, simpler, more reliable and overall more economic way than our competitors to win customer orders.

Summary of main purpose of this job:

Provide technical support on the full range of H+S Astrolab’s products to the Sales and Engineering Teams, H+S Field Application Engineers, Product- and Market Management and other H+S employees.

The Applications Engineer is the technical contact for customer service personnel as well as the primary conduit for design and technical information flowing from the Field Applications Engineers to the Sales Team, Engineering&Operations and PM&MM team at H+S Astrolab Inc and other group companies.

Main tasks, duties, authorization limits and deputy functions:

Summary of Key responsibilities

Application Engineering acts as a technical contact for FAEs, customer service and internal sales teams, collects and reviews requirements and application information, identifies promising business opportunities, proposes solutions and handles the non-standard inquiries in its entirety as Coordinator. Application Engineering also provides required information to create quotes and handles packages comprising different H+S Astrolab products.

Boundaries of responsibilities and interaction with others

• Initiates and coordinates application engineering projects with the relevant group policies (approval levels).
• Builds and maintains a close relationship with the Sales and Customer Service teams and Application Engineers in the group companies, distributors and agents
• Supports PM+MM Mgmt for customer visits to provide customer support and gain knowledge about our customers applications
• Escalates inquiries if required to the level of the responsible product management (Product Change / New Product Development Process)
• Provides customer input to Product development projects within HUBER+SUHNER

Key responsibilities

• Handles technical inquiries while providing a high level of support (technical, administrative, etc.) to our customers.
• Proposes and quotes 'fit for purpose' solutions
• Transfers specific customer needs into appropriate product applications (Design-In) and initiate and coordinate application engineering projects
• Coordinates application projects towards HUBER+SUHNER’s customers
• Remains up-to-date with the latest techniques and technologies
• Represents H+S Astrolab at technical seminars and exhibitions for internal and external product training.
• Provides recommendations to key customers with regards to solutions (focusing on differentiations)
• Initiates and supports cost reduction initiatives for existing products (lead @ PM)
• Support Field Application Engineers who are recommending appropriate H+S Astrolab products to customers.
• Fully understands engineering documentation on applications, specifications and quality matters
• Assists in the exchange of technical information between Field Applications Engineers, H+S Astrolab Inc. and other H+S group members for all H+S Astrolab Inc. products
• Acts as a technical contact for customer service at the sales location
• Maintains customer records
• Contacts new or existing customers to discuss how specific products or services can meet their needs
• Emphasizes product features based on analysis of customers’ needs and on technical knowledge of product capabilities
• Adheres to all regulations and guidelines contained in the H+S Astrolab Quality System

Essential requirements of skills, experience, physical requirements etc.:

Education:

• Minimum: Associate Engineering degree, or currently enrolled in a Bachelor of Science degree in Mechanical or Electrical Engineering program.
• Desired: Bachelors of Science Degree in Mechanical or Electrical Engineering

Experience:

• 1-3 years in a similar technical/sales/customer-oriented position

Skills:

• Beginner Microsoft Office
• Strong communication and presentation skills.
• General understanding of Radio Frequency.
• General understanding of communication networks.
• Attention to detail and engineering control methods.
• Good understanding of manufacturing methods and standard assembly capabilities.
• Capable of handling multiple tasks in parallel.
• Ability to effectively manage stress with competing priorities

Personal Qualifications:

• Ability to work in a fast paced, sales oriented environment.
• Self-motivated and ability to prioritize tasks.
• Acute customer focus.

Physical/Mental Abilities:

• Must have the physical and mental abilities needed to perform all essential tasks listed; reasonable accommodations may be made to help the job holder perform essential tasks.
• Must be able to work and respond well under sometimes stressful and demanding work conditions.
• Excessive sitting and keyboarding

Primary office location: Warren, NJ.

• This positions requires up to 20% of domestic/international travel