Application Consultant :: Cloud Solution Architecture IC3 at Strategic Systems, Inc

Required Skills:

• 3-5 years of recent end-user training experience
• Previous experience training in Radiology preferred
• Superior written, oral, and presentation abilities with excellent communication and interpersonal skills required
• Knowledge of PC, software, hardware, telephony, and operating system skills for training, testing, and troubleshooting required
• Able to resolve product/software problems utilizing technical support services, when necessary, via on-site, telephone, both verbally and through remote communication
• Core Technologies: MS OS, MS Office, PC Advanced Literacy, Basic Networking, Database
• Engages audience and can modify to meet learner needs and learning styles

Position Summary:

• Responsible for functional product on-site, remote, and classroom training to customers on various Nuance solutions
• Provide customer implementation guidance regarding application needs during new customer implementations and upgrades based on best practice experience
• Understand how Nuance implements its solutions to achieve optimal results
• Provide configuration of new product lines, analyzing the best workflow scenario for each customer, including Multi-site workflow and Integration with various products such as DMO, DMA, PMM
• Work with project managers on released products to ensure the expectation of product functionality can be appropriately set
• Efficient and professional utilization of basic communication tools such as email and telephone
• Work as a liaison between support and the customer to properly identify and escalate issues as they arise
• Proficient in distance delivery via the web and can adjust to the tools Nuance has to support this endeavor
• Provide guidance, expertise, and consulting to customers’ end-users in assessing application design, application use/efficiency, and training needs
• Resolve customers’ application questions or problems in areas such as customer product design and functionality, testing out workflows to ensure they meet the needs of the facility, and referral and interfacing to appropriate Nuance departments for follow-up, testing, and troubleshooting
• Maintain billable hours at or above current minimum requirements and complete data entry requirements
• Provide written analysis of all customer interactions outlining the customer’s issues, concerns, and successes, forwarding this to the internal Nuance team as indicated and posting in the appropriate Nuance website
• Advocate assertively for using Nuance best practices with the utilization of the product
• Perform additional role tasks as assigned by the Nuance leadership team to ensure an exceptional customer experience