Application Analyst II - Tactical Development - 421 - COCC

Who we are...

COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated as a Top Workplace in Connecticut, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.

What we need…
We are currently seeking a person who loves thinking analytically to join us as an Application Analyst on our Tactical Development iBanking team. This person will be excited by the opportunity to help improve the online banking experience for over a million users. To accomplish that, the candidate will need to produce high-quality, detailed work in an Agile environment that has well-defined processes and procedures for many things, while other procedures will be created by the person in this position as solutions are defined. This individual will enjoy being challenged and having their days fly by as they deep dive into problem solving. Local candidates who can work a hybrid schedule in Southington, CT are preferred.

What’s in it for you…

COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits you’d expect from an award-winning employer plus:

• A hybrid schedule allowing you the flexibility to balance your work/life needs.
• A customized training plan to successfully onboard you through your first year.
• A robust employee training and development program aligned with career pathing objectives.
• Generous PTO offering as well as competitive pay and benefits.
• On-site fitness center / off-site fitness/wellness reimbursement.
• Tuition Reimbursement.
• Financial planning assistance with certified professionals.
• Fun employee events such as company outings, trivia, sports leagues wellness events.
• Peer recognition programs.

What you’ll do…

• Handle troubleshooting of day-to-day application and production issues.
• Analyze product problems resulting from design flaws and propose solutions.
• Develop and maintain application knowledge in area of design.
• Perform complex functions to design COCC products and assists in testing, implementation, training, and support of those designs.
• Communicate with Customer Service and Product teams to ensure proposed solutions meet client needs.
• Handle Customer Service questions concerning regulations and/or existing industry requirements and functionality of products.
• Create and maintain documentation for support and development items.
• Devise product functionality based upon customer / vendor input.
• May participate in product planning and design meetings.

Who will be a great fit...

If you are a naturally curious person that enjoys digging in to solve problems and find answers, this role is for you. Having a technical mindset is important, though it is just as critical to have a comfortable communication style and the ability to work cross-functionally with multiple departments.

What you’ll bring…

• Bachelor’s degree in MIS, Computer Science or related or equivalent work experience is preferred for this role but will consider appropriate work experience and/or relevant certifications.
• Minimum 3-4 years systems support or design experience in a banking or financial services environment.
• Proficient in SQL (T-SQL, PL/SQL, MySQL).
• Knowledge of specific Banking applications - Online Banking is a plus.
• Knowledge of Relational Database Concepts.
• Experience working in an Agile software development environment.
• Ability to read, analyze and interpret banking periodicals, professional/technical journals and technical procedures.
• Ability to communicate effectively with all levels of staff and management both orally and in writing.
• Solid analytical skills and a strong attention to detail.
• Rotational production support is required.
• Some weeks require work over 40 hours.

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you!