Application Analyst - IDR Inc

We are seeking an experienced and detail-oriented Application Analyst to join our team in Denver, Colorado. As an Application Analyst, you will be responsible for managing and troubleshooting application issues, specifically within ServiceNow (SNOW) and eRx platforms. The ideal candidate will be adept at creating and documenting SNOW requests, managing user accounts for eRx, and providing timely resolutions or updates to customers.

Key Responsibilities:

• Create and document SNOW requests efficiently and accurately.
• Manage account administration for eRx platforms, ensuring proper user access and permissions.
• Troubleshoot and resolve application issues, escalating complex issues to the appropriate teams as needed.
• Provide clear and consistent updates to customers regarding the status of their requests or issues.
• Maintain comprehensive records of application issues, resolutions, and requests to ensure accurate documentation for future reference.
• Collaborate with other departments to improve application performance and user experience.

Required Qualifications:

• Associate’s degree or equivalent experience.
• Experience creating and documenting SNOW requests.
• Familiarity with account management processes for eRx platforms.
• Strong problem-solving skills and the ability to troubleshoot complex issues.
• Excellent communication skills, with the ability to explain technical issues to non-technical users.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.

Preferred Skills:

• Experience working with ServiceNow (SNOW) platform.
• Knowledge of eRx or similar electronic prescription systems.

If you are a motivated and customer-focused individual with a passion for application management, we invite you to apply for this exciting opportunity to make an impact in a growing organization.

pay transparency: 22/hr W2

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.