Application Administrator-On Base & RightFax - University of Rochester

GENERAL PURPOSE: The Application Administrator is focused on building, maintaining, monitoring and auditing application installations. This may include and is not limited to ensuring security standards are applied, troubleshooting, implementing new solutions and participating in projects to upgrade components or whole systems. The Application Administrator follows recommended architecture standards. The Application Administrator is a team member in on-call rotations who typically takes direction from more senior members of the team for daily efforts, system maintenance and instances of system failures. The Application Administrator is a member of project teams that support the planning and implementation of new systems or functions and ensures that application maintenance and upgrades are delivered on-time and with quality. **RESPONSIBILITIES:** **Supporting the assigned technical area:** + Provides technical support for non-production and production environments, including trouble shooting and remediation of technical issues which may include working with third party vendors and software companies. + Researches and answers technical application, database, server and security configuration questions and provides on-call support after hours as defined by the application support requirements. + Works with various technical and functional personnel as needed to fulfill requests for technical support. + Monitors non-production and production environments. + Appropriately use tools to efficiently manage code migrations, environment builds, testing and implementation. + Assists with delivery and implementation of minor application upgrades. + Demonstrates effective communication and problem-solving skills. + Builds relationships and effectively communicates with the project team and key stakeholders. **Project work / enhancements:** + Works with technical resources and in some cases functional / business analysts to understand application, database, server or security requirements. + Configures application, database, server or security settings and features as required for project or enhancement activities and provides implementation and ongoing support. + Participates in application administration maintenance or implementation planning. + Updates technical documentation to be used by application administration or support teams, with direction from senior or lead application administrator(s). + Participates in testing newly developed applications, integrations, systems, solutions, and upgrades of applications or application support tools. + Follows best practice application administration and change management procedures. + Patriciates in systems projects or enhancements, delivering upon assigned application administration tasks. **Participates in team assignments to improve the work product:** + Participates in regular team retrospective events with a continuous improvement mindset. + Identifies and recommends improvement opportunities. + Logs application administration requests and delivers upon application administration assignments that improve the system solution. + Shares application administration knowledge, provides peer support and participates in team meetings. + Updates application administration documentation and procedures used to maintain applications, databases, servers, and security. **Professional Growth:** + Develops a broad knowledge of technology, equipment, and or systems in the assigned application areas. + Develops a broad knowledge of the latest technologies associated with on-premise application administrations. + Participates in external technical application administration communities of practice with a goal of gaining technical knowledge. + Other duties as assigned. **QUALIFICATIONS:** + Bachelor’s degree in related discipline such as Computer Science, Information Technology, Mathematics, Statistics, Business, Data Science or Engineering required; + Graduate Degree preferred + 3-4 years of related experience required, + 1-2 years in a supervisory capacity preferred; + or an equivalent combination of education training and/or experience preferred + Experience in higher education field preferreed The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. **How To Apply** All applicants must apply online. _EOE Minorities/Females/Protected Veterans/Disabled_ **Pay Range** Pay Range: $48,000 - $95,000 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Location:** Health Sciences **Full/Part Time:** Full-Time **Opening:** Full Time 40 hours Grade 054 ISD Clinicals **Schedule:** 8 AM-5 PM