Appliance Technician at ABM Industries

The Appliance Technician is responsible for diagnosing, repairing, and maintaining a variety of commercial appliances. This role requires technical expertise in appliance mechanics, electrical systems, and customer service skills to ensure appliances are serviced efficiently and effectively.  

Benefit Information:

Key Responsibilities: 

Diagnosis & Repair: Troubleshoot and diagnose problems in commercial appliances, using tools and technical manuals to identify issues. 

Installation: Install new appliances, ensuring they are set up correctly and meet all safety and operational standards. 

Maintenance: Perform routine maintenance on appliances to prevent future issues and extend the lifespan of the equipment. 

Parts Replacement: Order and replace defective parts ensuring the appliance functions properly. 

Customer Service: Provide excellent customer service, explaining the nature of repairs to customers and advising on proper appliance care and maintenance. 

Documentation: Maintain detailed records of all work orders, repairs, parts used, and time spent on each job 

Safety Compliance: Follow all safety procedures and guidelines during the repair and installation process 

Continuous Learning: Stay up to date on new appliance technologies and repair techniques through training and industry resources. 

Skills & Qualifications: 

Technical Expertise: Strong knowledge of appliance mechanics, electrical systems, and diagnostics for a wide range of commercial appliances. 

Problem-Solving: Ability to diagnose complex appliance issues and implement effective repair solutions. 

Customer Service: Excellent communication skills to interact with customers, explain repairs, and provide appliance care advice. 

Attention to Detail: Precise in performing repairs, documenting work, and following safety protocols. 

Physical Ability: Capable of lifting and moving heavy appliances, using tools, and working in various positions, such as kneeling or standing for extended periods. 

Experience: 

1-3 years of experience in appliance repair or a related field. 

Certification in appliance repair or completion of a relevant technical training program is preferred. 

Familiarity with various brands and models of household and commercial appliances. 

Work Environment: 

Involves exposure to varying indoor conditions, including kitchens, cafes, and utility areas. 

May require travel to different locations, often within a designated service area. 

Some jobs may require weekend or evening availability for emergency repairs.