App Store Hosting Customer Support Consultant - US Tech Solutions, Inc.

Duration: 6 Months

Job Description:

• As the App Store Hosting Customer Support Consultant for App Partnerships, you will be the primary point of contact for a defined set of priority Client Partners, and their associated Client Partnerships teams for all things App Policy related.
• You will be an App Policy expert who also has a developer mindset and can help to explain complex Policy details in succinct and actionable ways.

Responsibilities:

• Policy Experience is a new service offering and an extension of App Partner support. This candidate will serve a critical purpose in understanding partners impacting App Policy issues, keeping internal Partnerships teams & client’s executives informed, and in supporting external partners in policy issue resolution.
• Your ‘can do’ attitude and desire to work in a high velocity environment will enable you to meet the needs of the growing organization where you’ll manage outsourced vendors.
• Primary point of contact for client’s top Partners and their partner management teams for App Policy related issues.
• Apply deep product expertise in carrying out day to day support for complex customer issues and escalations.
• Prioritize and deliver outstanding customer service, troubleshooting and resolving App policy issues impacting client's top partners.
• Lead external Partner and internal cross functional discussions regarding critical App Policy updates or enforcements.
• Engage with cross-functional partners to identify opportunities and resolve issues proactively.
• Responsible for gaining internal alignment across client executives and Partner Managers on App Policy Partner Communications.
• Identify proactive support opportunities and deliver solutions to scale or otherwise improve client’s support operations.
• Manage relationships with key internal stakeholders across clients’ Partnerships teams.
• Responsible for communicating critical partner impacting information and leading discussions to gain internal alignment.

Experience:

• 2 or more years of experience in App hosting domain, with basic understanding of APK, SDKs etc.
• Salesforce or any other CRM exp. is highly desired.
• Problem Solving, Communication, Process Improvement, Collaboration, Customer Engagement, Leadership.
• Customer focus with strong communication skills and client facing experience, ideally of a technical nature.
• Ability to solve large unstructured business problems, preferably in process excellence and customer support/help centre space is a plus.

Skills:

• Customer Support
• App Store APK, SDKs, etc.
• App hosting

Education:

• Bachelor's degree with IT studies.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.