API Integration Engineer - US Tech Solutions

Duration: 6 Months with Possible extension

Employment Type

W2

Job Description:

The API Customer Experience Professional is responsible for coordinating and driving activities to ensure an optimal experience. From defining the customer’s end-to-end journey to managing technical inquiries during their integration with U.S. Bank APIs, we’re looking for someone with a background in collaborating across business and technical teams to contribute to the success of our API operations services.

Responsibilities:

Oversight of the end-to-end customer journey, ensuring that our business customers can integrate seamlessly with U.S. Bank APIs.

Become the subject matter expert with in-depth knowledge of our API products to quickly facilitate customer inquiries. Inquiries vary from access requests to technical assistance for our API products.

Collect customer feedback, provide insights to stakeholders, and find opportunities for continual improvement. Define metrics, run reports, and perform periodic audits to measure performance against best practices.

Coordinate with internal teams and vendors to fulfill our customer’s inquiries, promoting multi-departmental collaboration between business and technical teams across the enterprise.

Communicate events that may cause impact or degraded performance for our API products are proactively communicated to the affected stakeholders.

Look for ways to improve operational processes and the experience, both from an employee and customer viewpoint, and act as a key stakeholder in coordinating this work across all teams to enable an ultimate launch date.

Assist with testing and readiness for the launch of the new operational processes, platform features, and API Product enhancements by creating workflows, procedures, and training materials to prepare our API Customer Experience Professionals to work with customers.

Experience:

Strong understanding of ITSM and AGILE methodologies.

2+ years customer-facing support for API products (Sales Engineer or Technical Support) or experience working with APIs from either a technical standpoint, such as support, testing, or development with experience using REACT,js, Python, Node.js, or C#.

1-2 years of experience defining product backlog (epics and stories) for system enhancements and defects.

1 year of process improvement implementation and/or training (such as Lean Six Sigma).

1-2 years of experience technical writing and/or communications experience which involved the definition of workflows, procedures, and training materials for technical and non-technical audiences.

1 year of experience documenting and utilizing ticketing systems such as JIRA, Zendesk, or Service-Now.

1 year of experience hosting workshops and training sessions for both technical and non-technical audiences.

Education:

Bachelor's degree, or equivalent work experience.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Pooja Rani

Email: pooja.r@ustechsolutionsinc.com

Internal Id: 24-27950