Apartment Service Manager - Lion Real Estate Group

Lion Real Estate Group is seeking an experienced Service Manager to join the team at our upcoming acquisition of a 312-unit multifamily property located in Nashville, Tennessee. 

(Recruiters/Agencies: Please do not respond to this ad.)

Lion Real Estate Group, established in 2007 by Jeff Weller and Mory Barak, is a US-based investment firm with a niche focus on acquiring B/C multifamily assets in the Sun Belt states. The co-founders have completed $2.5 billion of real estate transactions and have office locations in Dallas, TX (headquarters), Los Angeles, CA and Nashville, TN. The firm currently owns and operates 5,600 units across twenty-four multifamily properties located in the Los Angeles, Nashville, Dallas, Austin, and Atlanta areas.

Lion Real Estate Group - BENEFITS OFFERED:

• Medical Insurance (77% of employee/dependent premium paid by Lion)
• Dental Insurance (99% of employee premium paid by Lion)
• Vision Insurance (99% of employee premium paid by Lion)
• Voluntary Plans, including Life/AD&D, Accident, Critical Illness, Disability, Hospital Indemnity, and Pet Insurance
• Third-Party Dedicated Benefits Concierge (TouchCare)
• 401(k) Retirement Savings Plan (6% Company Match)
• Paid Time Off Policies:
  • Vacation
  • Sick Leave
  • Bereavement Leave
  • Inclement Weather
  • Holidays (New Years Day, MLK Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Yom Kippur, Rosh Hashanah, Thanksgiving Day, Christmas Day)
• Paid Parental Leave
• Employee Assistance Program
• Perks and Rewards Program

Apartment Service Manager - JOB PURPOSE:

The Service Manager plays a vital role in the company’s day to day impression on existing and prospective residents and is expected to maintain a high level of quality customer service and professionalism while ensuring that all company maintenance policies and procedures are consistently followed. The Service Manager is responsible for all property maintenance activities including general maintenance repairs, apartment make-readies, preventive maintenance, inventory management, and monthly maintenance budget monitoring.

Apartment Service Manager - SUPERVISORY RESPONSIBILITIES:

• Oversees the daily workflow of the service department
• Assists the Community Manager in directing the work of the service associates, make-readies, porters, and housekeepers
• Provides on-going direction, guidance, and training to service personnel

Apartment Service Manager - ESSENTIAL FUNCTIONS:

1. Ensures all company maintenance/service policies and procedures are implemented and enforced.
2. Ensures that company standards for the performance of maintenance functions are consistently maintained.
3. Ensures quality control checks of all final products (i.e. unit turns, preventive maintenance, rehab projects).
4. Walks community daily and inspects vacant apartments.
5. Oversees preventative maintenance activities and coordinates large preventative maintenance projects.
6. Addresses all emergency service requests in a timely fashion.
7. Works on-call and ensures on-call work schedules for service staff are appropriate to community needs.
8. Completes and maintains unit turns, appliance and HVAC repairs, structural, plumbing, and electrical repairs, Including rehab units, grounds keeping, and other assigned duties.
9. Paints and turns vacant units, including rehab units
10. Cleans and repairs swimming pools
11. Ensures the physical well-being and curb appeal of the apartment community including grounds cleanliness
12. Prioritizes service requests, Make-Ready board, service records, and inspects all work assignments for completion according to Company standards
13. Monitors vacancy reports to ensure unit turn times are completed according to established community standards and manages the number of rent-ready units
14. Assists with move-in and move-out procedures
15. Oversees, delegates, and completes service requests to ensure they are completed in a timely and cost-efficient manner.
16. Monitors open service requests and, when necessary, takes steps to remedy outstanding issues.
17. Brings all resident issues to the attention of office personnel and informs community managers of any issues observed in housing units
18. Assists in overseeing renovations, as needed
19. Assists in scheduling and overseeing supplier partners for site work
20. Monitors on-site shops, including inventory management and works with service staff to keep on-site shops in order
21. Coordinates with manager to order supplies while maintaining the appropriate expense budget allotted per community.
22. Works collaboratively with Community Manager to prepare for all city and internal property inspections.
23. Ensures Company Safety Program and OSHA safety requirements are being followed and conducts routine property safety inspections.
24. Maintains annual fair housing certification for maintenance (via Gracehill)
25. Maintains regular and consistent attendance according to required work schedule decided by the Company, including being available for on-call on weeknights and weekends
26. Provides exemplary customer service to residents, prospects, and guests and represents the Company in a professional manner at all times

Apartment Service Manager - REQUIRED SKILLS/ABILITIES

• Excellent verbal and written communication skills. (English)
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to create and maintain strong supplier partner relationships
• Team player with excellent leadership skills
• Ability to work independently, prioritize duties, manage time efficiently, and multi-task.
• Ability to function well in a high-paced and at times stressful environment.

Apartment Service Manager - EDUCATION & EXPERIENCE:

• High School Diploma or equivalent
• 2 years residential maintenance experience
• 1 year of experience in multifamily property management highly preferred
• HVAC/EPA/CPO Certification
• Must have valid driver's license

*Posted pay range is negotiable.

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