Apartment Maintenance Supervisor - Essential Staffing Solutions

Apartment Maintenance Service Manager

Essential Staffing Solutions is looking for a dependable, hard-working, and self-motivated Service Maintenance Manager.

Summary:

The Service Manager is the lead trainer and developer for all maintenance operations. Working closely with the Branch Manager, the Service Manager, is ultimately accountable for all maintenance-related performance metrics for each team member. Overseeing and ensuring that maintenance team members address all service priorities for each Community, including scheduling and completion of all service requests, make-ready of the vacant apartment homes, preventive maintenance, asset preservation, inventory control, curb appeal, and company policies and procedures.

Specific Duties and Responsibilities: ·

Your responsibilities in this career include coordinating and planning all maintenance related training, development, site visits, analyzing reliability issues, equipment needs, and predictive or preventative maintenance programs, overseeing or planning repair, installation, and upkeep activities at a community, although you may not actually repair or install anything yourself.

• Your duties are also to create and maintain relationships with the onsite team including the office staff · Perform site visits weekly with select team members at various communities to train, inspire, and motivate.
• Keeping a close pulse on each team members maintenance skillset.
• Coach and mentor, all maintenance team members in the area through regular training, one-on-one instruction, and corrective discipline as required.
• Provide a weekly maintenance operation report to the Executive Leadership Team, including weekly training recipients, weekly route, and team members spoken to, and any relevant maintenance issues at the site.
• Encourage and motivate maintenance team member performance in work order completions, reducing call backs, curb appeal, providing excellent customer service, and staying on top of make readies.
• Perform quality control checks on work done by maintenance team members and provide guidance on work quality as needed.
• Perform quality control checks on maintenance team members for uniform adherence.
• Be accountable for safety training and enforcement in the region, ensuring all maintenance team members are following safety protocols.
• Facilitate risk management training for the region, including providing instructions on incident reporting, emergency plans, and site safety practices.
• Create and facilitate quarterly/monthly make ready trainings to include an ESS Punch List.
• Must be proficient in Microsoft office and able to independently use Word, Excel, and PowerPoint.
• Create maintenance checklists for each maintenance position to ensure first day readiness.

Experience/ Qualifications:
Work Experience

• Required: 1 – 4 years of supervision experience in property management and/or a similar or related field ·
• Preferred: Minimum 5 years supervisor experience in property management
• Excellent written and verbal communication skills required
• Strong presentation skills
• Ability to cultivate long-term client relationships
• Ability to multi-task and manage priorities with a sense of urgency
• Proven track record of successfully completing challenging projects
• Excellent customer service

Education/Training

• Must be certified Universal or Type I and II for refrigerant recovery.
• Trade school courses in HVAC, electricity, plumbing, etc., preferred.
• High School Diploma or GED preferred.
• Have intermediate knowledge of computers including email, web browsing, and Microsoft office software.

Physical/Health

• General good health with the ability to climb ladders, enter attics, move appliances, and all other normal activities associated with apartment maintenance.
• Personal grooming, dress, and appearance in keeping with normal expectations for maintenance professionals.