ANS Intensive Case Manager - HELP of Southern Nevada

Purpose:

Under the direct supervision of the AHP Supervisor, this position will provide direct case management services to chronically homeless and disabled families.

Duties, Functions, and Responsibilities:

1. Conduct initial interview/intake, and client needs assessments.
2. Provide case management and supportive services to clients moving into long-term housing, to promote transition from homelessness to residential stability.
3. Create individualized case plans with each adult member of the household, based on the client's needs, to achieve self-sufficiency.
4. Review the client's treatment plan monthly, update the client's case plan, and track outcomes.
5. Connect clients with wrap-around services through other programs offered at HELP, including Workforce Services Job Readiness Workshops, Baby First Services, Energy Assistance Program, holiday programs, etc.
6. Connect clients with mainstream programs, including but not limited to, Medicare, WIC, TANF, SSI/SSDI.
7. Provide clients with referrals and resources for other social services and partner agencies.
8. Must be able to communicate effectively with individuals from a variety of social, cultural, and economic backgrounds.
9. Meet with clients monthly and complete income calculations and rent requests before the 1st of the following month.
10. Conduct weekly/semi-monthly home visits.
11. Provide transportation to clients to ensure that all appointments are kept.
12. Enter case notes in true time data (daily) into HMIS, reflecting activities of the client's progress.
13. Always maintain audit-ready files. (Random audit checks are regularly performed)
14. Maintain clear boundaries with all clients and providers.
15. Must never allow your or the organization's ethical standards to be compromised.
16. Attend meetings and trainings, as required.
17. Other duties, as may be assigned.

Knowledge, Skills, and Abilities:

1. Knowledge of local social service agencies and programs as they pertain to the local homeless population.
2. Knowledge of applicable statutes, ordinances, and codes.
3. Knowledge of social service work, and interviewing/referral techniques.
4. Experience and understanding of homeless issues.
5. Must be able to understand and follow complex instructions and procedures. Analyze situations accurately and adopt an effective course of action.
6. Must be able to communicate effectively with persons from a variety of social, cultural, and economic backgrounds, and exhibit a demonstrated understanding and sensitivity to culturally diverse populations.
7. Effective written, verbal, and listening skills. Independently initiates and responds to correspondence.
8. Ability to maintain order, and exercise appropriate judgment in crisis situations.
9. Must have the flexibility to quickly adjust to shifting priorities.
10. Must be able to organize work schedule and budget time effectively.
11. Understand and follow all agency policies and procedures.
12. General computer knowledge and ability to use Microsoft Office software.
13. Ability to work flexible hours, as required by consumer caseload.
14. Ability to perform accurate mathematical equations to calculate client rent and utility costs, and request funding to pay those bills.

Qualifications, Education, and/or Equivalent Experience:

1. Bachelor's degree in Social Work, or any combination of education and experience substantially equivalent to a bachelor's degree.
2. Must pass a background check and pre-employment drug screening. Random drug testing is performed.
3. Must have a valid NV driver's license and a clean DMV record. Driver History Reports are required to be submitted on a quarterly basis.