Animal Shelter/Adoption Center Manager - Humane Society of Missouri

The Humane Society of Missouri is looking for a uniquely qualified person to run our Maryland Heights, MO Animal Shelter and Adoption Center. If you are a person that has a passion for animal welfare and can create an environment where excellent customer service is the norm while employees feel respected and appreciated, this job is for you!

Why Join Us?

This is a great opportunity to join one of the largest animal welfare organizations in the U.S. Since 1870, the Humane Society of Missouri has been dedicated to second chances. We provide a safe and caring haven to all animals in need - large and small - that have been abused, neglected, or abandoned. Our mission is to end the cycle of abuse and pet overpopulation through our rescue and investigation efforts, spay/neuter programs, and educational classes. We are committed to creating lasting relationships between people and animals through our adoption and shelter pet behavior programs and by making available world-class veterinary care. We are an open-admission shelter. In addition, the Maryland Heights location is a state-of-the-art facility built in 2017.

What You'll Do:

• Oversee daily operations of the Best Buddy Center, supervising a team of around 20 employees, including adoption counselors, front desk personnel, and exam room staff.
• Mentor two supervisors who assist with facility management.
• Interview, hire, motivate, and counsel staff to provide for their professional growth and to maximize their potential.
• Work closely with veterinarians and animal behavior staff to ensure the best care for animals.
• Give regular feedback to employees, including annual performance appraisals or disciplinary action as needed.
• Keep employees safe by training them to recognize animal behavior and ensuring the employees are following safety procedures.
• Deliver excellent customer service while maintaining a positive, safe work environment.
• Manage budgets, resolve complaints, and continuously suggest operational improvements.

Who We're Looking For:

• Someone who loves animals and enjoys working with people.
• Bachelor's degree and 5+ years of supervisory experience in an animal-related facility (or equivalent experience).
• Proficiency in Word, Excel, and inventory/time-keeping systems. Familiarity with Chameleon is a plus.
• Working knowledge of animal behavior and proper restraint procedures.

What We Offer:

• Medical, Dental, and Vision insurance
• Short-term disability
• Long-term disability (100% employer-paid)
• Retirement Savings Plan
• Employee Assistance Program
• Paid time off, including vacation, sick, and holiday pay

Employee Perks (after 90 days):

• 40% off veterinary services
• 15% off prescription diets
• $50 off adoptions at HSMO
• 10% off gift shop purchases