Animal Services Dispatcher - County of Riverside
Riverside, CA 92501
About the Job
The Riverside County Department of Animal Services has opportunities for Animal Services Dispatchers in Riverside and Coachella.
The Animal Services Dispatcher will work in a fast paced environment receiving emergency and non-emergency animal control-related requests for service from staff, the public and outside agencies, and dispatch Animal Control Officer personnel via computer, radio, and/or phone.
Competitive candidates will have experience with Chameleon CMS (an animal shelter program), experience in a call center or as a dispatcher receiving and transmitting a large volume of inquiries, and will possess excellent customer service.
The schedule for this position varies and requires availability on the weekends and holidays.
Meet the Team!
The Riverside County Department of Animal Services has a vision for promoting an environment of responsible pet ownership through progressive animal welfare initiatives, community outreach, and humane education in a culture of compassion, creativity, and integrity. The Department of Animal Services believes the character of their organization is best reflected in the strong dedication of each one of their employees who strive to meet the highest standards of performance and compassion on behalf of the animals and people that they serve. The Department of Animal Services operates four shelters located in Blythe, Jurupa Valley, San Jacinto and Thousand Palms.
Click here to learn about the benefits of working for the County of Riverside.
EXAMPLES OF ESSENTIAL DUTIES
• Receive calls for service from departmental staff, the public and outside agencies and determine appropriate action to be taken; evaluate calls and provide information in accordance with departmental policies and procedures, as well as local and state animal control ordinances; route calls to appropriate personnel as necessary.
• Dispatch calls for service; utilize department case management software, mapping tools and radio systems; assign priority level to call based on established departmental procedures and guidelines and dispatch animal control officer staff based on appropriate geographical location.
• Track the location of Animal Control Officers; monitor Officer location via a GPS tracking system; perform routine safety checks, dispatch for back-up assistance and take appropriate action as needed to ensure the safety of Animal Control officers.
• May perform administrative and clerical support duties (e.g., process kennel permits and citations, schedule hearings, maintain filing systems, and generate and mail out departmental correspondence).
MINIMUM QUALIFICATIONS
Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.
Experience: Six months of providing customer service with responsibility for receiving, evaluating, and responding to inquiries or complaints.
Knowledge of: Laws, ordinances, and regulations related to the animal control; techniques, procedures, and methods used in operating a public service communications or dispatch center; techniques and procedures in dispatching and operating radio transmitters; modern office practices and procedures including filing, recordkeeping and operating standard office equipment.
Ability to: Operate radio and telephone equipment; follow oral and written directions quickly and accurately; provide prompt, accurate and efficient service; establish and maintain effective working relationships with employees, the public and outside agencies.
Environmental Requirements:Ability to work in an environment with exposure to animals, which may include animal smells, dander, excrement, fluids and wounds.
SUPPLEMENTAL INFORMATION
Application Deadline
Applications will be reviewed in the order in which they are received. Based on the number of applications received, this posting may close without notice.Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. No late applications will be permitted.
Veterans' Preference
The County of Riverside has a Veteran's Preference Policy . Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference.
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: http://dao.rc-hr.com/ .
Degree Verification
Prior to the closing date, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES )or Association of International Credential Evaluators, Inc. ( AICE ).
What's Next
This recruitment is open to all applicants.Applicants who are current County or Animal Services employees may be considered before other applicants depending on the volume of applications received.
Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process. A description of job duties directly copied from the job classification or job posting will not be considered. Based on the number of applications received, this posting may close or be extended without notice. Qualified applicants may be considered for future vacancies throughout the County.
GENERAL INFORMATION
Recruiter: Amanda Campos at acampos@rivco.org
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
GENERAL APPLICATION INFORMATION:
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com . A pre-employment physical examination and background check may be required.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
- Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
- Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
- Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. As of July 1, 2020, the employee contribution is 7.25% and subject to change annually.
A new member is defined as any of the following:
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)
4< 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.