Analyst II, Retail Technology (Payments) - Pilot Company

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

The purpose of this job is to support and maintain bank card, fleet card, and
check payment processing (200 plus forms of payment), settlement,
reconciliation and customer payment experience within the company
enterprise.

Essential Functions

1. Provide support for payments system operations monitoring processes or
systems; coordinate updates as needed
2. Investigate escalated payments production support call center issues,
infrastructure network operations center (NOC) issues, or system alerts to
include cause analysis, troubleshooting and resolution, and follow-up
communications
3. Lead environment oversight coordinating software or environment
updates and configuration changes; ensure operating standards and
configuration across development, test, quality assurance (QA)
environments, and production systems
4. Collaborate with other departments and business users to define
appropriate requirements for business related payments enhancements
5. Provide requirements definition assistance and design, validation,
implementation, and support activities through all phases of payments
related projects with Senior Payments team member oversight
6. Work with Senior Payments team members to perform implementations
of approved production changes
7. Provide assistance to Payments team members through collaboration,
mentoring, and review
8. Work with system vendors to identify needed system updates for
processing, office and monitoring systems; coordinate installation,
validation, and implementation of updates across development, test, QA,
and production
9. Create new documentation or update existing documentation for
payment system updates, monitoring, and operations and support
processes
10. Collaborate with senior Payments team members on software testing,
implementation, and support
11. Develop database analysis and reporting as needed to support technology
leadership and business partner requests
12. Review and analyze payments system performance (processing and
database) to identify improvement opportunities across systems
13. Model behaviors that support the company’s common purpose; ensure
guests and team members are supported at the highest level
14. Ensure all activities are in compliance with rules, regulations, policies, and
procedures
15. Complete other duties as assigned

#LI-CR1

• Associate degree or equivalent certification required
• Bachelor’s degree preferred
•  Minimum three years’ experience in technical support with preference for experience with payments industry/electronic funds transfer technology

Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Onsite Gym and Cafeteria
Weekly Pay

All your information will be kept confidential according to EEO guidelines