Analyst - Configuration Analyst from Quadrant Inc
Tampa Bay, FL
About the Job
Job ID: 24-01376
Configuration Analyst
Tampa FL
MUST :
Active Dod Secret clearance and eligible Top Secret with SCI
5+ years of professional experience in industry related work
3+ years of Configuration Management experience
Experience with ITIL process
Experience with data management and configuration by utilizing and developing Tableau, JIRA, ServiceNow, SCSM, Access or other tools used to manage and control daily work and process improvement initiatives
Strong Excel skills
Strong communication skills both written and verbal
Strong documentation skills
Related certs are a plus
ITIL V4 certification is a plus
Bachelor s Degree in IT or Science field
DUTIES :
The ideal candidate will provide expertise for Configuration Management, Baseline Management for supporting external requests, data calls, and Contract Deliverables (CDRL) reporting to the Program Office
Provides configuration management support to assigned projects
Manages the local Definitive Media Library and processes requests to change the authorized product list (APL)
Processes service request and change request tickets using ServiceNow or similar ticketing tool
Provides guidance and work leadership to configuration team members
Completes monthly Configuration Management audits
Builds and designs dashboards and reports in response to customer for information (RFIs) using Excel, Access, Tableau and ServiceNow
Provides guidance and training to managers, site leads, engineers, systems, and network administrators regarding configuration management procedures
Applies comprehensive knowledge of ITIL principles, methods, techniques, and best practices to configuration management
Ensure all internal configuration management processes and procedures have been followed
Participates in special projects as required
*Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
Configuration Analyst
Tampa FL
MUST :
Active Dod Secret clearance and eligible Top Secret with SCI
5+ years of professional experience in industry related work
3+ years of Configuration Management experience
Experience with ITIL process
Experience with data management and configuration by utilizing and developing Tableau, JIRA, ServiceNow, SCSM, Access or other tools used to manage and control daily work and process improvement initiatives
Strong Excel skills
Strong communication skills both written and verbal
Strong documentation skills
Related certs are a plus
ITIL V4 certification is a plus
Bachelor s Degree in IT or Science field
DUTIES :
The ideal candidate will provide expertise for Configuration Management, Baseline Management for supporting external requests, data calls, and Contract Deliverables (CDRL) reporting to the Program Office
Provides configuration management support to assigned projects
Manages the local Definitive Media Library and processes requests to change the authorized product list (APL)
Processes service request and change request tickets using ServiceNow or similar ticketing tool
Provides guidance and work leadership to configuration team members
Completes monthly Configuration Management audits
Builds and designs dashboards and reports in response to customer for information (RFIs) using Excel, Access, Tableau and ServiceNow
Provides guidance and training to managers, site leads, engineers, systems, and network administrators regarding configuration management procedures
Applies comprehensive knowledge of ITIL principles, methods, techniques, and best practices to configuration management
Ensure all internal configuration management processes and procedures have been followed
Participates in special projects as required