AMS Technical Assistant - Selective Insurance Company of America
Allentown, PA 18106
About the Job
At Selective, we don't just insure uniquely, we employ uniqueness.
Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work® in 2024 for the fifth consecutive year.
Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.
Under technical direction, this position supports the daily service demands of our AMS field staff and requires a thorough understanding of underwriting rating and system transactions, State specific LOB and system error correction. This position requires knowledge and understanding of coverage and program features when computing premiums for quotes for new business and/or endorsements, within underwriting guidelines. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.
Responsibilities:- Assist AMSs in preparing quotes including reviewing information in CLAS against submitted applications and entering information in CLAS as needed. Provide the AMS a detailed review of information as entered in CLAS and identify the items found to be inaccurate or incomplete.
- Provide guidance to Agents and other departments regarding various underwriting information including the commercial lines automated system. Reinforce the ease of doing business with Selective by meeting or exceeding expectations and service quality on a consistent basis.
- Gather necessary underwriting information for quoting risks such as ISO Rates, WC Mods, MVR’s, prior records background check including payment history and loss runs, and other information as requested by the AMS. Review AAL, check distance to coast, and order risk meter as appropriate per guidelines or at AMS direction.
- Rate policies and/or prepare quotes as required, including checking internet for website information (i.e. superpages.com & bluebook.com), and checking machinerytrader.com for all IM pieces greater than $100,000. Apply knowledge and understanding of coverage forms, rating plans, company guidelines, and individual authorities.
- Complete information, including experience rate (GL and Auto), IM schedule, large property and auto schedules, and ITV calculation and review. Order SMS surveys at the direction of the AMS. Apply knowledge and understanding of coverage forms, rating plans, and guidelines in review of the applications and pricing of quotes, new business and/or endorsements. Ensure adequate pricing through proper classification, accuracy of information, and adherence to company underwriting standards and philosophy.
- Answer questions and resolve system and rating related issues for the AMS. Handle any verbal and written correspondence with agents as required. Take necessary measures to obtain information needed to finalize inquiries/transactions. Maintain a suspense and follow-up system for outstanding underwriting items, as directed by the AMS.
- Issue policies as directed by the AMS; confirm all required information is complete or requested before issue. Enter underwriting information such as equipment schedules, mortgagees, and loss payees in CLAS. Review forms based on program guidelines and coverage requirements. Verify Non-qual coverage and other system items to ensure the policy records properly.
- Work with agents on confirmed book rollover opportunities. Price and quote within underwriting guidelines established for the book roll; refer accounts outside of guidelines to the AMS or inside underwriter.
- Service customer billing inquiries which require the ability to establish account billing activity based on knowledge of the billing system, develop payment plans beneficial to company and client adhering to company guidelines and record actions.
Knowledge and Requirements
- Demonstrate proficiency in the usage of all supplied desktop tools; including the automated underwriting system and email. Demonstrate the ability to work independently within level of authority. Demonstrate strong verbal and written communication skills.
Education and Experience
- High school diploma or equivalent preferred
- 2-4 years of insurance industry experience preferred
- 1 year data entry/reporting experience preferred. 1 year underwriting experience preferred
- Line of business experience a plus (commercial lines, flood, etc.)
Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.
The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.
Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.