Americorps Outreach Specialist - Northern Lights PCC - Nationwide Children's Hospital

Americorps Outreach Specialist - Northern Lights PCC

In support of the mission of Nationwide Children’s Hospital, the AmeriCorps Outreach Specialist will collaborate with clinical and medical staff to provide culturally sensitive one-on-one support and guidance to patients and families with unmet social needs. May include some evenings and weekends.

Schedule: Contingent, Monday-Friday 8:30AM-4:30PM

Location:

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose.

Here,Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We’re 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud.

• Assists patients and families with unmet social needs and improves patient and family access to community resources.
• Collaborates with clinical staff, linking patients and families to essential support services including housing, nutrition assistance, utilities, transportation, and other identified needs.
• Assists in conducting follow-up calls to patients and families to confirm linkage with identified community resources and services, assesses potential barriers, and aids in navigating resources and services.
• Provides appropriate documentation of patient and family interactions in the electronic medical record in a timely manner.
• Develops an expertise in making referrals to housing resources, food pantries, utility companies, government agencies, treatment facilities and other internal and external resources, including understanding programs’ eligibility criteria, the intake process, and collects and reports data on program activities.
• Complies with all AmeriCorps program guidelines by maintaining service hours, training hours, and service projects as outlined in the AmeriCorps Service Agreement.
• Interacts in a positive, professional, and cooperative manner with families, and other center staff, refers appropriate questions or concerns to AmeriCorps Program Director.
• Attends all required training courses and staff meetings and participates in AmeriCorps service projects.

KNOWLEDGE, SKILLS, & ABILITIES

Education Requirement: High School Diploma or equivalent, required.

Skills:
• Effective customer service, communication, and interpersonal skills required for interaction with patients, families, and community providers.
• Ability to work as a part of a team, with diverse populations, and with healthcare providers in clinical settings.
• Strong attention to detail and organizational abilities, sound decision making skills, and the ability to maintain highly confidential information.
• Moderate computer skills with Microsoft Word and Excel, required.
• Ability to prioritize tasks, problem solve, and work autonomously.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. EOE M/F/Disability/Vet