Ambulatory Care Clinical Supervisor - County of Contra Costa, California

Why Join Contra Costa County Health Services?
The Contra Costa County Health Services Department is offering an excellent career opportunity to fill one (1) Ambulatory Care Clinical Supervisor position within the Health Center located in Martinez CA.  
 
The Ambulatory Care Clinical Supervisor is responsible for planning, organizing, and supervising professional and non-professional nursing staff, clerical staff, orthopedic technicians, and dental assistants; coordinating clinical services at Contra Costa County Health Centers in monitoring the quality of nursing care provided; and ensuring that nursing services and care meet all regulatory standards including Prepaid Health Plans (PHP), The Joint Commission (TJC), and Title 22.  This position requires excellent verbal and written communication skills and the ability to maintain professional working relationships with patients, employees, physicians, and co-workers.
 
The Ambulatory Care Clinical Supervisor is also responsible for designing and implementing policies to achieve and maintain goals that ensure the delivery of quality patient care and service excellence. Additionally, incumbents are also responsible for the development of a department quality improvement plan as well as the ongoing Continuous Quality Improvement (CQI) Programs.
 
We are looking for someone who:

• Has an excellent management communication style – both verbal and written 
• Works effectively as a team member and communicates clearly and professionally with staff and patients 
• Effectively analyzes and prioritizes situations as they arise, responding to urgent requests in a timely manner despite frequent interruptions 
• Accurately applies principles and practices of management, ambulatory care nursing standards and protocols, and county health services policies
• Acknowledges and respects cultural and linguistic differences of diverse populations

What you will typically be responsible for: 

• Reviewing of policies, protocols, and standards for Ambulatory Care Nursing and Ancillary Services that are consistent with the departmental philosophy and Behavioral Health-Mental Health Services mission
• Interviewing, hiring, and evaluating subordinate staff 
• Instructing licensed and non-licensed nursing personnel and ancillary staff
• Forecasting and ensuring daily staffing needs are met
• Working in collaboration with staff and providers to create an optimal workplace

A few reasons you might love this job:

• You will have an opportunity to lead various improvement projects that involve patients, their families, and the community.
• As an integrated system, Contra Costa County Health Services offers and presents multiple opportunities to grow professionally
• Personal satisfaction from serving the community
• You’ll be part of a team striving to create optimal health for all
• Great retirement plan and health benefits for you and your family

A few challenges you might face in this job:

• Reprioritizing assignments based on the ongoing needs of the organization and clinic
• May have to juggle multiple projects simultaneously
• Redeploying of staff during the day as needs arise; possibly being an active participant
• Adapting and adjusting to the continuous improvement culture

Competencies Required:

• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Leadership: Guiding and encouraging others to accomplish a common goal
• Managing & Facilitating Change: Addressing key factors that influence successful organizational change
• Managing Organizational Complexity: Maneuvering through complex political situations and functions within the organization

To read the complete job description, please visit the website: https://www.cccounty.us/hr.
The eligible list established from this recruitment may remain in effect for six (6) months.