Amazon Connect Architect - InterVision Systems

Are you looking for a challenging role as an Sr. Cloud Architect - Amazon Connect?

As a leading strategic service provider (SSP), InterVision assists IT leaders & C-Suite executives in solving the most crucial business challenges they face by solving for the right technology, deployed on the right premises, and managed through the right model to fit their unique demands and meet their long-term goals.

InterVision’s mission is to transform business through the evolutionary power of technology, and we are committed to unlocking value by delivering innovative technology services through a consultative approach. Our people are the best in their field!

If you are looking for a career changing opportunity, we want to meet you!

InterVision Company is seeking an Sr Cloud Architect - Amazon Connect that would be responsible for architecting complex cloud-based solutions, selling these solutions, and leading the delivery of these solutions to clients. This role is an exciting blend of solution shaping, sales and delivery with compensation benefits associated with successful execution across all phases. This leader will be working with one of several Principal Architects in a mid-sized, geographically distributed Cloud Services delivery organization with engineers and clients located globally. Our Sr Cloud Architect will be working with client leaders and engineers establishing trusted relationships as part of ongoing solution and delivery efforts with the client. This individual will work with InterVision sales teams as well as leading InterVision solutions architects and engineers throughout the solutioning and delivery process. They will work with solutions based entirely on public cloud architectures with the underlying rationale for architecture decisions that are based on industry standards (e.g., AWS Well Architected Framework). This team member will discover, assess, mobilize, and execute client migrations and will be expected to bring forward ideas on how to use the latest public cloud service offerings to optimize environments, reduce technical debt, and minimize operating cost. Having an automation-first focus in the implementation and maintenance of client delivered solutions will be essential.

We welcome your experience and talents to our team!

• Well-rounded professional background in IT Operations
• 2+ years of hands-on experience in building call flows and IVR within AWS Connect and configuration and implementation of the Amazon Connect Platform
• Working knowledge and experience with the following AWS Services: Comprehend, Connect, DynamoDB, Kinesis Data Stream, Kinesis Video, Lambda, Lex, S3, Transcribe, Polly, Sales Force
• Intimately involved in numerous end to end cloud projects.
• Working knowledge of application architectures, software development tools, and methodologies.
• Staying current with emerging technology trends.
• History of successful technical consulting, and architecture engagements with numerous customers simultaneously.
• Experience with virtual network design, delivery and troubleshooting in AWS
• Experience with assessing, applying, and complying with AWS Well Architected Framework
• Hold active AWS Associate certifications
• Experience managing AWS environments, including tasks such as environment architecture design, automation, network engineering, security, storage, systems administration, monitoring, incident response, configuration management, etc.
• Experience with Infrastructure as Code (IaC) and configuration management languages, such as: Terraform, AWS CloudFormation, CDK, Azure RM Templates, Ansible, or similar
• Experience using discovery and migration tools such as Migration Evaluator and CloudEndure
• Strives to meet all team deadlines and fulfill responsibilities; listens to others and values opinions, promotes a team atmosphere

Desirable Qualification:

• Experience with the AWS Migration Acceleration Program (MAP)
• AWS Professional and/or Specialty certifications
• Salesforce Service Cloud Knowledge
• Salesforce knowledge
• AWS CDK
• Experience with Workforce Management solutions (Calabrio, etc..)
• Experience working with outbound dialers, campaign management
• Experience with automated testing and quality monitoring tools that interface with Amazon Connect
• Seasoned Deadline Driver: Proven track record of consistently meeting tight deadlines, navigating ambiguous situations, and delivering results amidst uncertainty.
• Adaptable Problem Solver: Thrives in environments with high ambiguity, demonstrating the ability to pivot swiftly, troubleshoot effectively, and make informed decisions under pressure.
• Team Collaboration Guru: Experience in working collaboratively within diverse teams, showcasing exceptional communication skills, fostering cooperation, and contributing positively to team dynamics.
• Time Management Maestro: Proficient in managing multiple tasks, prioritizing effectively, and maintaining a high-quality output while adhering to stringent timelines.
• Resilient Performer: Exhibits resilience and composure in high-stress scenarios, remaining focused and driven to achieve team goals despite challenges.
• Flexible Mindset Champion: Comfortable adapting to evolving priorities, open to feedback, and capable of adjusting strategies to align with team objectives and company vision.
• Conflict Resolution and Mediation Skills: Demonstrated ability to navigate conflicts, mediate disagreements, and facilitate consensus within a team, ensuring smooth progress towards collective goals.
• Leadership within Collaboration: Shows leadership potential within a collaborative setting, motivating and inspiring team members to maintain productivity and cohesion.
• Continuous Improvement Advocate: Embraces a growth mindset, actively seeking opportunities for personal and team development, and contributing innovative ideas towards process enhancement.

Some of the exciting work you will solution and deliver:

• Migrate, Modernize and deploy customer call centers to the Amazon Connect platform
• Architect and design third party integrations with Amazon Connect
• Develop feature functionality for Amazon Connect
• Work internally to improve and develop products and services related to Call Center as a Service primarily operated by Amazon Connect.
• Explore and evaluate leading edge technologies for integration into customer environments
• Solution, migrate and optimize customer workloads from on-premise environments into AWS
• Solution, design, and modernize customer workloads and/or design and deploy new customer applications in AWS
• Design and deploy enterprise class security, network, and systems management solutions within AWS
• Design and implement availability, scalability, and performance plans for AWS managed service environments; Continually re-evaluate existing stack and infrastructure to reduce costs while maintaining optimal performance, availability, and security.

How Do We Back Our Strong Reputation?

GREAT PLACE TO WORK: InterVision is an AWS Premier Partner and Microsoft Azure Gold Partner with a rapidly growing team of world class AWS and Azure Solution Architects, Cloud Engineers, DevOps Specialists, Security Specialists, Network specialists, Database specialists, Big Data specialists, and ML/AI data scientists. InterVision has Architects and Engineers with many AWS, Azure, and GCP certifications. We also have Architects and Engineers with extensive edge technology and hybrid cloud experience, as well as application development experience. Our team has experience with a wide variety of AWS services, and we are increasingly growing our Azure practice so that many of our team are experts in multi-cloud environments. InterVision has many AWS competencies - Migration, DevOps, Digital Workplace, Storage, Government and Education. We do work for many different types of clients in many different business domains. Our team is widely dispersed across the US but is in constant communication using Slack and other collaboration tools, so you will immediately feel welcome and part of the team and will be able to share your experiences and learn from others. We invest in our team: All of staff have access to ongoing education and personal development.

CUSTOMER SUCCESS: When it comes to technology, our 25+ year history has guided some of the largest and most influential companies solve their problems with a broad range of innovative technologies ranging from network infrastructure to collaboration to cloud migrations.

InterVision can not only help clients refine their strategy with the right technology and the right cloud strategy, but also bring the resource models to take it to the finish line, assuring them a powerful combination of vision and capabilities.

BROAD CAPABILITIES: InterVision offers a wide range of services and solutions that organizations need to thrive in today’s dynamic IT market, including a broad range of innovative solutions for datacenter and cloud transformation, IT resiliency, modern communications, remote workforce, and advanced data analytics. We are competitive at all levels of engagement.

INDUSTRY ACCOLADES: InterVision has received some of the technology industry’s most prestigious awards and acknowledgements – repeatedly by Gartner® and Forrester™ plus Inc. Magazine’s 5000 Fastest Growing Private Companies.

TOP VENDOR CERTIFICATIONS: InterVision holds the highest certifications and partner levels with leading technology vendors, and we have teams of trained, certified engineers supporting their solutions. Here are just a few of the certifications from our list of 80+ vendors: Amazon Partner Network (APN) Premier Consulting Partner (with seven competencies), NetApp Star Partner, Cisco Gold Certification, Cisco Cloud and Managed Services Master, Juniper Elite Partner, Microsoft Gold Partner, AT&T Premier Partner, Palo Alto Networks Diamond Partner, and VMware Premier Partner to name a few.

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