AM Front Server - Element 47 - Winter - The Little Nell

Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook. 

Summary
The AM Front Server serves food and beverage in a timely, friendly, and professional manner according to established Forbes 5 star standards and procedures.

Job Posting Deadline 
Applications for this position will be accepted until October 27, 2024 

Essential Job Functions 
•   Food and wine knowledge/service
•   Use suggestive selling technique for food and beverage
•   Attend daily pre-meal tasting
•   Ensure friendly greeting to all guests
•   Take order and sere food and beverage request promptly. Ensure that established service procedures and standards are followed
•   Check with guest during meal for guest satisfaction
•   Responsible for guest check and proper payment
•   Have accurate working knowledge of the Micros system
•   Set-up station and tables prior to service 
•   Assist in clearing and set-up of tables during service
•   Ensures tableware is clean and in place
•   Completes side duties 
•   Maintain the proper care and cleanliness of tableware, serving equipment and service areas (front and back of house)
•   Make manager aware of all guest comments and complaints
•   Maintain positive communication with service personnel
•   Is familiar with Colorado liquor laws does not serve intoxicated guests or minors
•   Carries tools necessary to perform job, ie crumbers corkscrew etc
•   Is knowledgeable of 5 star standards and adheres to them in every aspect of operations
•   Make Manager aware of guest comments and complaints
•   Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook
•   Report to shift on time
•   Comply with all policies and procedures for the Food and Beverage Department, The Little Nell, and Aspen One
•   Is familiar with hotel fire and safety procedures. Assist in emergency and security procedures as directed by management
•   Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand

•   High school diploma or equivalent preferred
•   5 years related experience required
•   2 years fine dining experience preferred
•   Strong knowledge of wine, food and cooking methods

Supervision Given and Received 
Given: This position has no supervisory responsibilities. 
Received: Works under direct supervision of the Restaurant Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands 
•    Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
•    Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
•    Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance 

Job Benefits 
This position is classified as a seasonal full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
•   Paid Time Off Programs
•   Paid Leave Programs
•   Employee Pass
•   Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One/ Aspen Snowmass/ Aspen Ventures/ Aspen Hospitality is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster