ALUMNI EXPERIENCES PRODUCT MANAGER, Development & Alumni Relations, Alumni Operations - Boston University

Our Mission

We in Boston University Development & Alumni Relations (DAR) harness the power of philanthropy to make an excellent education accessible and welcoming to all, and to advance BU’s global leadership in research, scholarship, artistic creation, and professional practice. To support our work, we have built—and are continuing to build—an outstanding team of dynamic, mission-driven advancement professionals who constantly strive to create an environment where everyone belongs.Where it’s not just about a job, but a career and a community.

Now, our Alumni Engagement team is looking for an Alumni Experiences Product Manager who will serve as the primary user-end manager for online products that enable alumni engagement and fundraising to flourish at Boston University, including Salesforce Experience Cloud, online giving, and event registration solutions.

Alumni Engagement at Boston University

The Alumni Engagement team is dedicated to understanding alumni, strengthening pride and awareness, and facilitating ways to grow and sustain the base of alumni engaging with and supporting Boston University. The team has oversight of alumni digital strategy, alumni experience operations, and measuring engagement—through both attitudinal and behavioral dimensions—of more than 350,000 alumni across the globe. This team works in close collaboration with colleagues in the Office of Development & Alumni Relations, and across departments and schools at Boston University.

Alumni Experiences Product Manager

In your role as Alumni Experiences Product Manager, you occupy a unique position within the university, bridging traditional product management and customer experience roles. You oversee alumni experience product journeys from conception to launch while focusing on creating a cohesive and delightful customer experience across all touchpoints. You will work with high-performing and collaborative teams including Alumni Relations, Annual Giving, Applications, Development Communications, and others across BU, ensuring that products align with the overall alumni engagement strategy.

Responsibilities:

·Serve as primary system administrator for the Salesforce Experience Cloud, event registration, and online giving products for Development & Alumni Relations.

·Be a key member of the project team during implementation, including product(s) design and optimization, user roles, design templates and page layouts, integrations, and reports and dashboards.

·Assist in managing projects timelines and deliverables, including setting up project tasks; assists with coordination of web assets (images, copy) and deliverables.

·Ensure that the visual design of alumni engagement and fundraising products support DAR’s goals and is consistent with university brand guidelines.

·Provide hands-on, detailed coordination of a variety of digital development projects in support of engagement and fundraising, including enhancements to products; on-site testing, UX optimization, and web development for marketing campaigns.

·Plan ahead for upgrades, seasonal releases and long-term projects.

·Train new users and grow the Salesforce skill set across the organization.

Required Skills

Qualifications:

Required

·5+ years of relevant experience.

·Undergraduate degree in communications, marketing, advertising, computer science, media studies, CX/UX design, or equivalent combination of education, certifications, and experience. Salesforce certifications strongly preferred.

·2 to 3 years of experience managing online communities or social media, with strong understanding of community networks design, functionality, and strategy.

·Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests.

·Very high attention to detail.

·Excellent verbal, written, and presentation skills.

·Strong analytical skills with the ability to collect, organize, analyze information, with an ability to communicate to business leaders.

Preferred

·Prior experience with Salesforce, including certifications.

·Fundraising and/or event management experience.

·Strong interpersonal skills.

·Creative and analytical thinker with strong problem-solving skills.

·Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts.

·Ability to assess the impact of new requirements on Salesforce and other integrated systems.

But that’s not all we’re looking for; we want someone who embodies our values:

·Teamwork, transparency, and mutual respect, because we value every member’s contributions and know that leadership can come from anywhere.

·Diversity, equity, inclusion, and a commitment to ensuring that each of us knows we belong here.

·Integrity in how we work and how we treat one another.

·Strategic thinking and curiosity in the relentless pursuit of fresh approaches and measurable results.

·Continuous growth and improvement, both as individuals and as a team.

·Joy and shared appreciation for working hard toward goals that matter.

If this resonates with you and you want to help us in our ambitious next campaign—and maybe do some of your best work as an advancement professional— we encourage you to apply.If you are hesitant to apply because you have not previously performed every responsibility listed in the description, but you do possess transferable skills and the defined qualifications, we still want to hear from you and welcome your application as well.

To learn more about Development & Alumni Relations at Boston University, and other job opportunities, please stop by the DAR Talent website:https://www.bu.edu/dar-talent/.

Weare an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service,pregnancyor pregnancy-related condition, or because of marital, parental, or veteran status.We are a VEVRAA Federal Contractor.

If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-358-1796.