Purpose of the Position

UMA Alumni Services team supports UMA’s Vision statement “to provide successful career outcomes through a culture of innovation, commitment and service” beyond entry level career assistance. We encourage Alumni engagement by providing access to tools that empower our alumni to adapt and thrive in a dynamic job market. This position provides a high level of graduate support to UMA alumni which may include career development, resume review, job search strategies, interviewing techniques, professional development, and securing certification and credentialing in their field-of-study. This position will provide career coaching for the purposes of furthering UMA graduates’ careers in healthcare.   

The Alumni Career Advisor reports to the Manager/Director of Alumni and Certification Services.

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

• Anticipated starting rate of $20.00 per hour
• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Key Responsibilities:

Functional:

• Identifies and develops opportunities for one-on-one career coaching with the objective of achieving tangible and timely outcomes with UMA alumni.
• Schedules and facilitates coaching sessions to assist UMA alumni to develop strategic business solutions/search strategies including, but not limited to career planning, goal setting, networking strategies, professional development, and skill building.
• Maintains records of UMA graduate support and career progression.
• Coordinates with Academic Coaching to provide certification preparation techniques through the learning management system, and other platforms as needed.
• Stays current of industry updates and trends in hiring in the healthcare sector through networking groups, publications, and association affiliations to be a source of accurate market intelligence for alumni seeking career growth or change in employment.
• Documents alumni coaching interactions and activity according to UMA policies.
• Meets and exceeds service quality and Service Level Agreement standards/metrics as set by the organization.
• Participates in group coaching sessions and professional development workshops to educate alumni on industry trends, define and refine career plans, review/enhance search materials and strategies, professional development, and skills enhancement as needed.
• Complies with all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.

Compliance

• Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.
• Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.

Work Experience, Skills & Abilities:

Minimum Requirements:

• Minimum associate degree or equivalent experience.
• Minimum 2 years’ experience in Customer Service, Professional Coaching, and/or Healthcare Recruiting
• Excellent oral and written skills required with ability/willingness to conduct group presentations or instructions.
• Excellent interpersonal skills required.
• Proficiency in Microsoft Office, Outlook, and high level of internet competency required.
• History of developing constructive and cooperative working relationships with others and maintaining them over time.

Preferred Requirements:

• Proven track record of project completions, managing multiple deliverables, and the ability to work in a deadline driven environment.
• Bachelor’s degree in related field
• Project Management experience
• Compliance driven experience

Working Environment

• Remote Work Environment
• Flexibility to work evenings and weekends as needed

Physical Demands

• Requires long periods of sitting at a desk working on a computer and phone system

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody. 

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS

We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.

Acknowledgement

This job description is intended to be an accurate reflection of the current position. It may not include every job responsibility. Job duties may fluctuate based on needs of the business. UMA reserves the right to revise the job or require that additional or different tasks be performed.

I have read and understand all the responsibilities and accountabilities in my job description. This job description is a tool used by me and management to help assess, evaluate and provide guidelines and expectations for the position named herein. I understand that it is not a contract and it does not constitute any guarantee of future employment. 

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://careers-ultimatemedical.icims.com/