Aloha Deployment Lead-Columbus, OH - Georgia IT Inc.
Columbus, OH
About the Job
Aloha Deployment Lead
Location: Columbus, OH
Rate: DOE
Contract
U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time
Position Summary:
Specific Responsibilities:
Location: Columbus, OH
Rate: DOE
Contract
U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time
Position Summary:
- This role requires an experienced technician to operate within the client's IT team and is responsible for supporting, installing, monitoring, enhancing and deploying application software within the Aloha POS environment.
- This role will supervise a distributed team and will work closely with the Client and Internal Service Delivery Manager to collaborate with, coach and guide team members.
- This role will also oversee and ensure the investigation and root cause analysis of application software faults and will oversee and track issue escalation to internal and external subject matter experts as appropriate.
Specific Responsibilities:
- Participates in design of images and deployment of systems/services which ensures high system availability and maximizes usage of all Information Technology resources.
- Participates in development of standard processes for systems/service implementation and maintenance, which minimize the impact on customer service and provide adequate backup/recovery capability.
- Participates in the development of processes for problem determination which ensures maximum systems/services availability and enhances the productivity of staff members.
- Leads in development of processes for monitoring performance of installed systems or services and takes corrective actions when necessary.
Source : Georgia IT Inc.