Allstate Customer Service Representative - The Ekblade Agency

Our well-established office is one of the largest Allstate agencies in the State of CT and has continually experienced robust growth over the past 3+ decades, but we're not done yet and we need more help! Our outstanding service team is the pillar of our organization and we're looking for our next agency family member to join us... Our ideal CSR will preferably have Allstate-experience, but we are willing to discuss the opportunity with any candidate with an insurance background. Training will be in our Derby, CT office 5-days a week to start but this will transition to a Hybrid position, eventually splitting your work week in both at-home and in-office. Great compensation plan, benefit options, team environment and upside potential. If you thrive in an environment driven by positivity, professionalism, and strong community bonds, The Ekblade Agency is the place for you. Apply today and become a valued member of our team!

Salary Range: $37500.00 - $50000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Health Insurance

Responsibilities

Customer Assistance: Serve as the primary point of contact for customers, addressing inquiries and providing solutions.

Policy Management: Process policy changes, update customer information, and ensure accuracy in records.

Issue Resolution: Handle customer concerns effectively, striving to provide timely and satisfactory resolutions.

Documentation: Maintain detailed records of customer interactions and transactions for future reference.

Relationship Building: Cultivate positive relationships with customers to enhance trust and loyalty to the agency.

Continuous Improvement: Stay informed about Allstate products and services to better serve customer needs and provide tailored assistance.

Licensing: Active CT Property and Casualty License

Experience: Prior experience in Insurance & customer service, preferably with Allstate

Communication Skills: Excellent verbal and written communication abilities to interact effectively with customers and team members.

Customer-Centric: A genuine passion for helping customers and exceeding their expectations.

Adaptability: Ability to excel in a hybrid remote work setting, balancing autonomy with collaboration.

Team Player: Strong team spirit, contributing positively to team dynamics and fostering a supportive work environment.

Tech Proficiency: Comfort with using CRM software, Microsoft Office, and other communication tools.