Air Freight Coordinator - ECU Worldwide USA

Air Freight Coordinator Job Summary

The Air Freight Coordinator is responsible for the coordination of air freight shipments for export, along with supporting general office operations as needed. The role involves handling inventory control, documentation preparation, client communication, and ensuring smooth logistical operations for air freight services.

Essential Duties and Responsibilities:

• Inventory Control and Export Coordination

  Oversee the inventory and coordinate air freight shipments for export.

  
  

• Documentation Preparation

  Prepare necessary documents for U.S. Customs to ensure timely and compliant shipping.

  
  

• Client Communication

  Respond to phone, email, or faxed requests from clients, agents, or sales representatives regarding rate inquiries and bookings.

  
  

• Quotes and Bookings

  Handle quotations and bookings for consignee routed cargo as requested by agents or U.S. shippers.

  
  

• Coordination of Pickups

  Arrange for pickups and provide timely quotes for inland transportation and airfreight costs from available systems.

  
  

• Cargo Handling

  Obtain estimated costs for special cargo, including oversize, dangerous goods, and perishables.

  
  

• Follow-Up on Cargo

  Monitor cargo arrival and coordinate any pending inland transportation arrangements.

  
  

• Service Assistance

  Assist with any service requests from customers or agents, following up on any issues or special requests as required by management in the Air Freight Department.

  
  

Required Competencies:

• Customer Service Management

  Handle difficult customer situations with professionalism, addressing needs and concerns promptly.

  
  

• Effective Communication

  Respond to requests for assistance clearly and effectively in both written and verbal formats.

  
  

• Teamwork

  Balances individual tasks with teamwork, giving and receiving feedback constructively.

  
  

• Time Management and Attention to Detail

  Complete administrative tasks efficiently and on time while maintaining high-quality standards.

  
  

• Problem Solving

  Ability to work independently and take initiative in solving challenges related to air freight operations.

  
  

• Adaptability

  Willingness to adjust to changing tasks and new responsibilities as required.

  
  

Qualifications:

• Language Skills

  Bilingual (English/Spanish) preferred.

  
  

• Industry Experience

  Previous experience in air freight, logistics, or a related industry 2 to 3 years.

  
  

• Knowledge

  Ability to read, analyze, and interpret industry documentation, and effectively present information to groups.

  
  

• Communication Skills

  Capable of presenting clear and persuasive information, addressing questions, and listening attentively to clarify any issues.

  
  

• Technical Skills

  Proficient with logistics and air freight systems, capable of managing booking and cost estimation processes effectively.