Air Freight Billing Expert - Airspace

Who is Airspace and What do we do?

Airspace is a tech-enabled freight forwarder that's redefining how the world's most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees across the globe, with offices in Amsterdam, Stockholm, Penang, and more

Airspace is focused on transporting ultra-critical shipments ranging from sensitive components and replacement parts for high-tech manufacturers and suppliers to medications, treatments, and even life-saving organs for healthcare shippers. Our mission is to eliminate the risks of complex & critical shipping by giving shippers control over their supply chains.  We accomplish this through patent-protected AI technology, a globally integrated network, and our world-class team!\

Airspace is growing rapidly and building out our team across the globe. The company has been recognized as one of America's best Startup Employers, listed as one of CNBC's Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace is backed by world-class investors, raising over $100m to date, and has maintained a track record of growth and success since our founding in 2016.  Airspace is trusted by hundreds of the world's largest shippers across sectors and offers expedited logistics services globally, operating in over 60 countries primarily in North America, Europe, and East Asia.

At Airspace, we live and breathe our core values: One Team, Impact, Passion, Transparency, and Innovation! By applying these to our daily tasks and interactions, we have created a company culture that is unrivaled in our industry and are constantly looking for passionate, motivated individuals who want to make an IMPACT every day! 

Join Our Team:

At Airspace, the Finance team, which includes the billing function, is a pivotal force in driving cross-functional collaboration and ensuring the integrity of business operations!  We're looking for a skilled Billing Expert with experience in the industry. This person will report into our Operational Accounting Manager and will lead our efforts to take on new, exciting, and complex customer billing projects and will advise the VP of Accounting and the CFO on strategies and practices to ensure that billing is accurate and customers are satisfied with their invoicing experience as we scale rapidly.  This opportunity offers a broad scope of work ranging from ensuring smooth daily operations to spearheading cross-departmental initiatives to improve the overall billing experience!

Your Role & Responsibilities:

• Voice of the Customer: Become a true partner with the customer, understanding their operational needs and the implications those needs will have on the billing process. Join meetings with high-value prospective and current customers and those that may require unique billing structures to develop a rich understanding of the customers' processes 
• Strategic Liaison: Leverage this partnership to act as a key connector between the Airspace Billing team and the Customer, applying your interpersonal & analytical skills as well as your industry understanding to develop trust, and to ensure the billing process is executed smoothly and in accordance with both customer expectations and Airspace's capabilities.  
• Topical Expert: Develop and augment Airspace's understanding of billing processes and standards in cross-border Air Freight, especially in industries like manufacturing, high-tech, automotive, and aerospace & defense.  Strong candidates will bring a clear understanding of market terminology, best practices, structures, etc., and will help upskill the broader organization
• Solutions Builder:  Based on the customers' requirements and our system capabilities, build & maintain innovative tooling to accurately and comprehensively account for billing nuances 
• Manage cross-functional projects: Much of the building and maintenance of these tools will require substantial cross-functional work with Operations, Account Management, Product, and more; strong candidates will develop project plans, establish clear goals & target outcomes, and work to ensure smooth collaboration across internal teams 

What We Look For:

• Experience: At least 2 years in billing-related positions in a client-facing role (or a role with significant direct client exposure) working in logistics (specifically in air freight)
• Proactive and Detail-Oriented: A self-motivated individual with a keen eye for detail and will display a track record of strong planning and process management
• Communication: Excellent verbal, written, and interpersonal communication skills; comfortable working with senior business partners on a daily basis
• Analytical capabilities: Experience with Microsoft Office / Google Suite and comfort using data to complete analyses, drive recommendations, and provide executive-level reporting; experience with Looker and SQL preferred
• Technical capabilities: Experience with Netsuite preferred 
• Project Management / Leadership: While the role does not currently have a management element, strong applicants will have experience working in teams & demonstrating leadership, teamwork, and project management to ensure cross-functional projects are executed seamlessly
• Continuous Learner: Eager to learn new technologies, methods, and approaches to problem-solving. Demonstrated experience quickly picking up and mastering new tools.

Compensation & Benefits:

• Strong compensation & benefits package: Competitive salary with opportunities for promotions, bonus, and more.  Benefits include high-quality health, vision, and dental care plan options, unlimited PTO, 401K plan with employer match, and generous perks
• Growth Opportunities: The sky's the limit, we will invest in you like you invest in our company and we maintain a strong track record of rapid promotion of high achievers
• Opportunity to work and develop for a cutting-edge global leader:  Airspace is reshaping the face of an industry that is increasingly in the spotlight. You will get the chance to be a member of an impactful, rapidly growing organization, and work with leaders, partners, and blue-chip customers across the globe
• Freedom & flexibility: The role is hybrid with flexible requirements regarding office attendance (however, it does need to be based in southern California) and encourages creativity, responsibility, and self-development in scoping & executing the key responsibilities
• Excellent culture with fantastic colleagues & open-door culture: A global team of highly skilled and motivated team members is there to make your day.  Our management team will work to ensure your voice is heard and that we are all working to reach the same goals!

Location: 

• Southern California preferred with hybrid work opportunities 

Salary Range: 

• $75K- $85K 

Why Choose Airspace?

Join us at Airspace and be part of a team that not only pioneers in logistics with cutting-edge analysis but also treasures the power of collaboration. In our dynamic environment, your work goes beyond data and numbers; it directly impacts the fast-paced world of time-critical logistics. Here, every analysis you perform and every insight you provide helps shape innovative solutions that revolutionize the industry.

We pride ourselves on a culture that is grounded in teamwork and mutual support. As a valued member of our team, you will collaborate closely with diverse groups, sharing ideas and combining expertise to achieve common goals. This collaborative spirit ensures that your work is not just a solitary pursuit but a shared journey toward making a tangible difference in a vital industry.

At Airspace, you're embarking on a career that offers both personal growth and the satisfaction of contributing to a greater mission. Airspace is a community driven by the desire to make a real impact in the world of logistics. Join us and turn your skills into solutions that matter.

Learn more at Airspace.com and see us featured recently in Fast Company, Yahoo, CNBC, CBS, 

Inclusivity: 

Airspace is proud to be an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.