AI SPECIALIST - STUDENT SERVICES at Arizona State University

AI Specialist - Student Services

Arizona State University

The College of Liberal Arts and Sciences

Campus: Tempe

JR100963

End Date:

February 5, 2025 (20 days left to apply)

Apply before midnight Arizona time

Department Statement:

The College of Liberal Arts and Sciences is Arizona State University's largest college, organized into three divisions: Humanities, Natural Sciences, and Social Sciences. This structure fosters a collegial atmosphere where priorities are dynamic and assistance is often needed from various directions. The position provides a unique opportunity to take initiative, engage with diverse populations, and develop leadership skills.

As the largest public university in the United States, ASU offers unparalleled opportunities, and The College stands out for its exceptional diversity of studies. Beyond its top academic programs, award-winning faculty, and cutting-edge facilities, The College provides access to a vast array of disciplines—from science and math to languages and philosophy—that few institutions can match. With 21 interdisciplinary schools and departments and over 50 research centers and institutes across its three divisions, The College fosters educational excellence, intellectual inquiry, discovery, and innovation.

$102,000.00 USD Annual

Job Description:

The AI Specialist – Student Services will play a key role in transforming how students and staff experience and benefit from artificial intelligence within The College of Liberal Arts and Sciences. Focused initially on The College’s student success and academic advising efforts, this role leverages cutting-edge AI tools—like natural language processing and prompt engineering—to streamline processes and elevate overall levels of student success. Over time, responsibilities may expand to include broader student services, staff initiatives, and operational improvements, offering exciting opportunities for growth and impact.

Success in this role requires innovative problem-solving, disciplined analytical skills, and the ability to create practical AI solutions for diverse audiences. Your efforts will contribute to improved student satisfaction, retention and graduation rates, and operational excellence, aligning with ASU’s mission and supporting The College’s vision.

Salary Range: $78,000 - $102,000; Depends on experience

Essential Duties:

• Lead the design and implementation of AI-driven tools (e.g., chatbots and virtual assistants) to revolutionize advising processes, operational efficiency, and other student success efforts.
• Develop and refine AI systems by crafting and testing precise prompts that ensure tools deliver accurate, contextually relevant responses aligned with institutional values.
• Leverage student data insights to optimize AI models that support academic planning and elevate student success initiatives.
• Collaborate with teams within The College and across the university (e.g., The College leadership, IT and Student Services teams, and Enterprise Technology AI and Experience Center teams, among others) to align priorities and ensure the efficient use of shared resources and institutional knowledge.
• Build and foster cross-functional relationships with advising staff, student services, technical teams, and other stakeholders to identify challenges and craft innovative AI solutions tailored to their needs.
• Empower staff by providing training on AI tools and prompt refinement, fostering broader understanding and adoption.
• Expand AI’s reach across student services, identifying opportunities to implement accessible and inclusive solutions that address diverse needs.
• Champion ethical AI practices and uphold institutional standards for data privacy, accessibility, and responsible use in all projects.

Knowledge, Skills, and Abilities:

• Expertise in higher education systems, particularly student advising, operational processes, and best practices in student success efforts.
• Skills in prompt engineering and natural language processing for tools like ChatGPT or similar platforms.
• Exceptional problem-solving abilities, with expertise in optimizing AI workflows to address complex challenges.
• Proficiency in user research and translating insights into actionable AI-driven solutions.
• Exceptional communication skills, facilitating collaboration with technical and non-technical stakeholders alike (e.g., student services, technology, data analytics and cybersecurity).
• Knowledge of enterprise systems such as Salesforce or PeopleSoft, with experience integrating AI solutions into broader technical ecosystems.
• Creativity and resourcefulness in applying AI to diverse challenges, coupled with a commitment to ethical practices.

Desired Qualifications:

• Proven experience in developing and refining AI-driven tools, especially in education or student services contexts.
• Familiarity with advising frameworks and best practices in student engagement.
• Demonstrated ability to analyze AI outputs and improve relevance, accuracy, and effectiveness.
• Experience training or mentoring others in the use of AI tools.
• Strong project management skills with a record of success in interdisciplinary environments.
• Demonstrated passion for staying current with AI advancements, including generative AI, large language models, and natural language processing, to drive innovation and enhance outcomes.

Working Environment:

• Activities are primarily performed in a regular, climate-controlled office setting, with extended periods of sitting or standing.
• Daily use of a desktop or laptop computer is required.
• Ability to clearly communicate and perform essential duties in both in-person and virtual settings.
• Regular evaluation of task outcomes and opportunities for process improvement.

Minimum Qualifications:

Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Instructions to Apply

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$862.htmld

To be considered, your application must include all of the following attachments:

Cover letter

Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law. 

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf . You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

A fingerprint check is not required for this position.

About Us

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About Arizona State University

Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.

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