(Agile1)Program Manager - Axelon Services Corporation
Oakland, CA 94612
About the Job
Program Manager
Oakland, CA
12 Months.
ASSIGNMENT IS REMOTE BUT REQUESTED TO BE ON-SITE AT OAKLAND GO ONCE PER MONTH.
Position Summary
We are seeking a highly motivated and capable full time Career Program Manager for our Customer Resiliency team, which manages a portfolio of customer-facing programs. The Career Program Manager will provide administrative support to the team on various program tasks.
Responsibilities:
" Respond to customer inquiries for Customer Resiliency programs
" Prepare reports and produce data for internal and external partners.
" Collect and review program documents for accuracy, identifying any discrepancies, and communicating to the team any findings.
" Oversee exceptions or escalations that arise daily.
" Communicate clearly with customers who have questions with a focus on collaborative problem solving and maintaining positive interactions.
" Track and follow up on inquiries and escalations.
" Build collaborative relationships with internal and external partners.
" Assist in improving current processes and building formal processes
Note that the expectation is that this job will be worked every weekday for 8 hours.
Minimum Qualifications
" Strong project and time management skills.
" Exceptional attention to detail. This is essential to job success.
" Basic to medium Excel proficiency.
" Ability to perform some repetitive tasks with accuracy and efficiency on a regular basis.
" Excellent interpersonal and communication skills including the ability to clearly articulate technical details. Technical background not required, but a willingness to learn is.
" Strong critical thinking and problem solving skills including the ability to apply technical standards to customer inquiries.
" Ability to retain and build on program knowledge and insights.
" Willingness to learn new programs and platforms.
" A positive and collaborative attitude.
Desired Qualifications:
" Experience in customer service or customer escalations or a demonstrated commitment to customers.
" Curiosity and enthusiasm about the services being offered to customers through these programs
" Demonstrated ability to manage processes and keep track of multiple moving pieces at once.
" A desire to learn something new, take ownership, and make the program better for customers.
" Knowledge in Tableau or Microsoft Power BI.
" Bachelor s degree or equivalent
Oakland, CA
12 Months.
ASSIGNMENT IS REMOTE BUT REQUESTED TO BE ON-SITE AT OAKLAND GO ONCE PER MONTH.
Position Summary
We are seeking a highly motivated and capable full time Career Program Manager for our Customer Resiliency team, which manages a portfolio of customer-facing programs. The Career Program Manager will provide administrative support to the team on various program tasks.
Responsibilities:
" Respond to customer inquiries for Customer Resiliency programs
" Prepare reports and produce data for internal and external partners.
" Collect and review program documents for accuracy, identifying any discrepancies, and communicating to the team any findings.
" Oversee exceptions or escalations that arise daily.
" Communicate clearly with customers who have questions with a focus on collaborative problem solving and maintaining positive interactions.
" Track and follow up on inquiries and escalations.
" Build collaborative relationships with internal and external partners.
" Assist in improving current processes and building formal processes
Note that the expectation is that this job will be worked every weekday for 8 hours.
Minimum Qualifications
" Strong project and time management skills.
" Exceptional attention to detail. This is essential to job success.
" Basic to medium Excel proficiency.
" Ability to perform some repetitive tasks with accuracy and efficiency on a regular basis.
" Excellent interpersonal and communication skills including the ability to clearly articulate technical details. Technical background not required, but a willingness to learn is.
" Strong critical thinking and problem solving skills including the ability to apply technical standards to customer inquiries.
" Ability to retain and build on program knowledge and insights.
" Willingness to learn new programs and platforms.
" A positive and collaborative attitude.
Desired Qualifications:
" Experience in customer service or customer escalations or a demonstrated commitment to customers.
" Curiosity and enthusiasm about the services being offered to customers through these programs
" Demonstrated ability to manage processes and keep track of multiple moving pieces at once.
" A desire to learn something new, take ownership, and make the program better for customers.
" Knowledge in Tableau or Microsoft Power BI.
" Bachelor s degree or equivalent
Source : Axelon Services Corporation