Epic Product Manager- Care Delivery - Hybrid - Cigna

As a member of our product and planning team, you will work with product stakeholders to determine the business and technology objectives for your assigned technical product(s). The Care Delivery Product Manager is responsible for the road map and day-to-day management of Care Delivery Products.

This highly technology and business-oriented individual will ensure the effective execution on internal and external projects, delivering the outcomes needed to support these lines of business. The Care Delivery Product Manager will partner with the Business partners, external agencies, internal IT resources, and with global subject matter experts, as the forefront member and owner of new and ongoing initiatives. The Product Manager will work with design, strategy and engineering to create a compelling vision culminating with delivery of a disruptive product to market that fits customer needs.

Product Manager must possess a broad base of skills and knowledge spanning Salesforce and Epic (EMR) technology, strategy and business planning, user experience design, engineering and agile/lean development practices. Develop, measure and report performance of all products and assess against goals (ROI and KPIs).

Skills

• Translate business strategy into product strategy by working with internal stakeholders and third parties to assess and establish partnerships
• Drive action throughout the organization to get product growth and scalability
• Provide product marketing with insights on key differentiators and messages
• Ability to manage prioritization across multiple business owners
• Analyze and act on product performance, stability, and client culture to maintain continued

Product Success

• Manage all aspects of in-life products, including customer feedback, requirements, and issues
• Are committed to building strong Product organizations.
• Be a core contributor during sprint planning and sprint review meetings, as well as participate in other traditional scrum ceremonies
• Comfortable in talking technology with developers while knowing how to translate the language to communicate shareholders.
• Defining and owning business requirements for project initiatives
• Establish and communicate KPIs to executive management and pivot accordingly in an agile

Project Methodology

• Experience presenting in front of senior leaders and audiences.
• Helps define and drive design concepts partnering with the design team based on business specifications
• Lead establishment of team objectives and key results (OKRs) based on input from Corporate OKRs, Product Management, other POs, and service team members
• Manages the product backlog and drives priority through risk, value, learning opportunities
• Create strategy and vision for the Product teams.

Skill Dependencies

• Experience with EPIC, Epic certifications are desired.
• Experience managing the execution of multi-channel projects from inception through completion to ensure that projects are completed on time, within budget, error free and meet internal and external stakeholder needs.
• Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information
• Agile/SCRUM experience specifically in Story/Acceptance criteria development
• Proven ability to collaborate cross-functionally and influence outcomes
• Utilizing applications like JIRA, Confluence, Salesforce, and/or others.
• 5-7 years of Care delivery product and/or business ownership or related experience.
• 3-5 years EPIC experience (EMR)
• Authorized to work in the United States without sponsorship now or in the future.

Education

Bachelor's Degree required, preference in Business or Technology

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.