Agent at Pinkerton Consulting & Investigations, Inc.
Austin, TX
About the Job
The Agent will perform a variety of armed assignments including concierge-level, campus, or event security, response services, and investigations.
Essential Functions:
- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Provide the client with concierge-level security at the campus locations and/or events;
- Deescalate tense situations or individuals that may arise.
- Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
- Conduct quality investigations and complete investigative reports.
- Provide response services related to emergency and crisis planning, high-risk terminations, workforce disruptions, natural disasters, civil unrest, and threat monitoring.
- Secure the client's campus perimeter;
- Review CCTV, manage access controls, and respond to alarms, as needed.
- Identify and escalate equipment deficiencies/failures.
- All other duties, as assigned.
High School Diploma or GED. Law enforcement, security, and/or military experience and experience working with students and/or in a school setting preferred. Texas DPS Level IV LIC and CCW or HR218 are required. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.
Competencies:
- Concierge-level customer service experience.
- Able to complete thorough and accurate investigations and reports.
- Access control systems, CCTV, and alarm monitoring experience.
- Strong problem resolution skills.
- Able to interact effectively at all levels and across diverse cultures.
- Solid verbal and written communication skills.
- Computer knowledge; Microsoft Office.
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
- Exposure to sensitive and confidential information.
- Regular computer usage.
- Ability to adjust focus between close and distance vision.
- Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
- Rapid and effective decision-making during unusual or emergency situations.
- Work in environments and under conditions that require carrying authorized weapons and ammunition, the use of protective gear and devices, and/or awareness of personal safety and safety of others.
- Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
- On occasion, may be required to perform stressful and physical activity.
- Travel, as required.