Agency Operations Manager (international, fully remote) - Magical Teams

Logistics Summary:

• Position: Operations Manager
• Type: 1099 subcontractor
• Location: 100% remote, international
• Hours: EST U.S. business hours - full time
• Compensation: location dependent comp ranges between $8-$35/hr USD
• Requirement: 3+ years of experience as a Senior Project Manager / Operations Manager / Chief Of Staff or any similar role. 

MUST READ:

Some of our other roles have more flexibility, but for this role we will NOT proceed forward with you if you do not meet these qualifications:

#1 - Must be available for Eastern time zone weekday business hours between 9am-6pm
#2 - Compensation range is USD $8-$15/hr international candidates or $25-$35/hr U.S. candidates and is based on experience
#3 - At minimum 3+ years of experience in an small business / startup environment in a similar role, ideally U.S. business + agency + B2B 

Seeking you... if you:

• have an uncanny ability to “see” how priorities + projects + people + processes are all interconnected and to project manage all of the moving parts
• thrive in a fast-paced, ever-changing environment that requires very high mental acuity, a superior memory, and understanding the situational context quickly
• are masterful at context switching while delegating and overseeing a wide range of projects cohesively and efficiently
• have an eagle eye for details, organization, and always dot all the i's and cross the t's
• love to anticipate the needs of others, foresee potential issues, and take the initiative to address them before they arise
• are excited by a people-centric approach to collaborating within a team and a commitment to DEIB
• are resourceful, action-oriented, and a problem solver - heck, you thrive on it!

Who We Are

Magical Teams is a premium operations agency that works with mission driven B2B small businesses. We are strategic and implementation partners who offer custom "team built for you" services that integrate into our clients’ businesses. Our core values are communication, shared ownership, kindness, freedom, and leaning into our optimal zone of discomfort. Our CEO, Christina Salerno, has been building and supporting small businesses for over 15 years and we've built an impressive team who bring a wealth of expertise across all areas of operations. We are a small team with big hearts and exceptional work ethics. We have a very high bar for quality + efficiency.

Responsibilities and Areas of Need

Our team and leadership have been growing quickly and we need someone to be the “glue” between all of the moving parts and people. The Operations Manager will be a key internal position involved (or at least informed) in every aspect of the business, especially: operations, finance, team success, and client success. They are the air traffic controller keeping an eye on the day-to-day and ensuring smooth flying for the team.

Responsibilities include, but not limited to:

• Provide or find prompt support (within 1-2 hrs) for ad hoc needs or questions from the team at large
• Partner closely with the finance + team success + client success departments to coordinate and collaborate on various projects across the organization
• Understand our company goals and priorities in order to effectively anticipate deliverables, follow-up to drive forward progress, and assist in re-prioritization when necessary
• Attend internal meetings to capture notes, action items, deliverables, and follow-ups
• Create tasks in ClickUp with action items and delegate across the team
• Own project management for internal operations and support the team with tracking and completing their tasks
• Quality check our recurring tasks / processes and identify opportunities for improvements
• Oversee and support the execution of our onboarding checklists for clients and team members
• Work with the Ops Assistant to monitor our time tracking tool and flag the success squad when there are inefficiencies or time allocations exceeded
• Provide a summary of observations and recommendations to the CEO on how to improve the overall thriving of the company team and operations
• Protect CEO’s time and involvement and provide support and solutions when possible
• Share announcements team-wide and work with leadership to support/monitor implementation of any change mgmt
• Oversee our resource library management and collaborate with other team members to make changes to our training documentation and SOPs
• Take ownership of additional duties and special projects, as needed

Bonus points if someone has multiple areas of interest. Mega bonus if someone has multiple areas of interest AND experience working within a small U.S. agency AND they love what we do AND they can keep up with high performers. We are a team of proudly passionate expert generalists. We celebrate and encourage those who have unconventional professional backgrounds and career paths.

We believe that a diverse set of backgrounds and experiences enrich our team and allow us to achieve above and beyond our goals. We hope that you will share your unique background with us in your application and how it can be additive to our team.

We highly encourage candidates who are LGBTQIA2S+, BIPOC, neurodiverse, disabled, and other communities.

Skills That Will Enable You To Thrive:

• 3+ years of experience as a Senior Project Manager / Operations Manager / Chief Of Staff or any similar role. 
• Has experience in supporting the CEO or COO in making strategic, executive decisions with personnel.
• You learn quickly, like, really quickly. You can grok the situation and what is needed with a minimal amount of context and details.
• You excel at balancing being thorough and efficient in a 100% remote work environment with multiple clients/projects at various stages.
• You are highly skilled at self-management. You've developed your personal organization workflows so that you meet deadlines while still being flexible for emergent re-prioritization.
• You are reliable and ensure others always know what you are doing, by when, and proactively follow-up about action items you are waiting on. 
• You take pride in refining your communication so it is clear and concise, both written and verbal, and especially the ability to delegate tasks to a wide range of people.
• You have a strong internal drive to exceed expectations, self-resource, and take initiative.
• You value collaboration and are discerning about when to reach out for support and ask questions. 
• You are dedicated to high-quality excellence, love to receive and give feedback, and have intentionally developed your emotional maturity to not take things personally.
• You appreciate personal development, are committed to diversity, equity, inclusion, and belonging, and are passionate about your own growth.
• You are detail oriented. Still paying attention? Put the secret code “I have found my peeps” in the 2nd to last application question - "Is there anything else that you want to tell us?"
• You are quick to pick up new tech and tools. We work in a variety of online tools and are always learning new ones for our clients. You will need to be able to fully utilize our core tech tools, including: Slack, ClickUp, Google Drive, TMetric, LastPass, Missive, and more. 
• You have a reliable computer and internet connection and can use video conferencing services such as Zoom.

Why It's Awesome To Join Our Team

1) You’ll work with extraordinary people. Everyone on our team has unique superpowers that are well honed in different areas. If you like working with organized, passionate, responsible, communicative, talented, accountable, creative, generous, fun, and ambitious people… that’s us.

2) We are all about mentorship! We mentor clients, everyone gets mentorship, and we mentor each other. We have 1:1 mentorship, internal team trainings, co-working, and a constantly growing resource library.

3) We care about people, empowerment, inclusion, wellbeing, and we implement this in our client services and internal team. If that’s appealing to you - and you care too - you’ll be able to have a direct meaningful impact!

4) We have a very high bar for excellence, execution, efficiency, results, and integrity. If you’re dedicated to detail-oriented quality, you’ll succeed here fast.

Magical Teams is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

Important: We take the time to read each and every application submitted. We request thoughtful responses to the application questions in order to be considered for proceeding forward in our process.