Aftermarket Sales Customer Service Representative - ZF

Aftermarket Sales Customer Service Representative Country/Region: US Location: Mukilteo, WA, US, 98275 Req ID 75207 | Mukilteo, United States ZF Marine Propulsion Systems Miramar, LLC **About the team:** The team efficiently manages the aftersales parts and accessories process, handling inquiries, pricing, and order entry for dealers and end-users. They ensure balanced inventory levels, collaborate with factories for pricing and availability, and provide timely quotes and follow-up for exceptional customer service. Additionally, the team oversees the maintenance of online platforms, assists in sales promotions, resolves customer complaints, and ensures smooth documentation and reporting workflows. **Your responsibilities as a Field Sales Representative:** + Process after sales parts and accessories through the following duties: Receive inquiries via phone, email, online and provide pricing and availability information. + Enter aftermarket parts and accessories orders for dealers and end users into internal databases. + Monitor inventory levels to ensure a balanced inventory consistent with the requirements of the service department, dealer network and industry customers. + Communicate with factories to determine price and availability and provide customer quotes as needed for parts and accessories. + Follow up to ensure excellent customer service. + Monitor and maintain the internet site to market our units, parts, and accessories. + Assist in sales promotions and handle customer complaints. + Assist in the collection of past-due accounts. + Provide a prompt, efficient, and timely flow of paperwork and reporting. + Assign and schedule field work. **Your profile as a Field Sales Representative:** + Associates Degree in Sales, Business, Marketing, or other relevant field + 0-3 years of relevant experience + Experience quoting customers, estimating labor hours, scheduling work for others, and billing receivables. + Computer skills, specifically MS Office **Why you should choose ZF in Mukilteo, WA:** + A supportive collaborative team environment + Annual Incentive Plan + Paid Vacation + 401k Plan + Health Care Benefits + Paid Holidays + A strong diversity culture + Supportive Employee Groups and community outreach activities Be part of our ZF team as Aftermarket Sales Customer Service Representative and apply now! DIVERSITY COMMITMENT: Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice. With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility. Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran **What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?** At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility. Find out how we work at ZF: