Aftermarket Parts Specialist - Watts Water Technologies Inc

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

As the Aftermarket Parts Specialist, you will be the primary connection between our customers and their HVAC parts and equipment needs. Reporting to the VP of Aftermarket Sales & Support, you will focus on delivering excellent customer service, selecting and promoting products, and supporting both customers and team members. You will handle in-person and phone interactions, managing parts orders and inventory, and ensuring efficient service for our HVAC trade clients.

You Will:

• Serve customers via counter service and phone, identifying the correct parts, equipment, and solutions to fulfill their requirements.

• Receive and inspect shipments in our ERP system, maintain accurate stock levels, and keep a clean, organized warehouse.

• Pack and ship orders directly from the warehouse, ensuring timely and accurate deliveries.

• Assist with parts ordering and work order processing, collaborating closely with service technicians to facilitate repairs and maintenance needs.

• Build strong customer loyalty by offering knowledgeable product support and resolving parts inquiries efficiently.

You Have:

• High school diploma or equivalent required.

• College degree or technical certificate in HVAC or a related industry preferred.

• 2+ years of experience in the HVAC or wholesale parts industry strongly desired.

• Ability to lift objects over 50 lbs.

• Comfortable climbing ladders and operating a forklift.

• Valid driver’s license.

• Proficiency in computer software; familiarity with Excel, Epicor, and Adobe a plus.

Physical Requirements:

While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

Work in both office and manufacturing environment. May occasionally be required to perform job duties outside the typical office setting.

Watts in it for you:

Please note that the followingbenefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.