After-Sales Service Coordinator - Premier Tech

Why join Premier Tech

• Who we are: Premier Tech - YouTube

Your future work environment

We are looking for a new team member to join our skilled team at our Woods Cross, UT facility

Your future team

At Premier Tech Systems and Automation, we enhance our clients’ manufacturing facility efficiency by integrating innovative and high-value systems leveraging the full potential of robotics. We are among the largest conditioning, handling, and packaging automated equipment suppliers in the world — whether for nutrition, agriculture, organics or industrial products.

What we offer

• Health, vision, and dental insurance plans - available day one
• Short-Term & Long-Term Disability
• Life insurance
• Health savings and flexible spending accounts
• Telehealth
• Team member and family assistance program
• 401(K) retirement plan with company match
• Skills development through University of Premier Tech platform

Your future role

• Coordinate the field service activities of a team of technicians, ensuring seamless execution service including preventive maintenance, emergency interventions, retrofit installations and warranty services
• Ensure field service technicians have access to site conditions and complete required safety training, fostering a culture of safety and compliance
• Quote service agreements and on-site visits tailored to customers' specific needs, actively participating in pre and post-visit meetings and addressing invoicing-related questions
• Drive high-level customer retention by setting clear expectations, proactively addressing unresolved service issues, and following up internally to establish effective resolution plans
• Monitor performance indicators to enhance the customer experience and achieve financial deliverables, utilizing data-driven insights for continuous improvement
• Collaborate with our network of service partners, prioritize daily activities related to ongoing assignments, and seek and support new business opportunities through internal networking with various key stakeholders

Required skills

• Excellent written and verbal communication skills
• Customer oriented
• Excellent organizational and prioritization skills
• Ability to manage several activities at once and successfully bringing them to completion
• Ability to adapt to changing environment and tools
• Commercial aptitude with a business mindset  
• Able to work independently and in close collaboration with other team members
• Experience working with a CRM such as Salesforce
• Background in  mechatronics, mechanical, electrical, automation engineering or related technical field – an asset
• Sales experience – an asset
• Fluent in English and French or Spanish – an asset

Do these words spark your interest?

After-sales, customer service, industrial manufacturing, automation, organization

Do your eyes light up when you read about this great opportunity? Apply now, we look forward to meeting you!

If you are ready to take on this challenge, please bring your drive, ambition and talent, and let’s partner together!