After Sales and Service Assistant at American VULKAN Corp.

Pay Range is $20.00 to $25.00 (DOE)

About VULKAN

American Vulkan Corporation, www.vulkan.com, is a dynamic and diverse manufacturing company in Central Florida, exporting and importing precision manufactured products worldwide. With a military and non-military customer base, our inventory spans from HVAC tube connectors weighing less than one ounce to mega-ship couplings weighing 30,000 pounds.  American Vulkan is a leader in its field with state-of-the-art manufacturing equipment. EOE and AAP Compliant.

• Prepare invoices, reports, memos, letters, and other documents, using word processing, spreadsheet, database, or presentation software.
• Coordinate and direct office services, such as records, departmental finances, budget preparation, and housekeeping, to aid After Sales and Service Manager.
• Answer phone calls and direct calls to appropriate parties or take messages.
• Prepare responses to correspondence containing routine inquiries.
• File and retrieve corporate documents, records, and reports.
• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
• Maintain customer records using automated systems.
• Display extensive working knowledge of Service standards and practices, including product details and company services offered.
• Conduct research, compile data, and prepare papers for consideration and presentation to After Sales and Service Manager.
• Compute and compare cost of services.
• Prepare quotes, provide information as requested with management final approval.
• Understand the scheduling process and start scheduling technicians to job sites.
• Communicating with supervisors, peers, or subordinates or with persons outside the organization.

Requirements and Education

• Microsoft Office 365 software – Word, Excel, Outlook, PowerPoint (if applicable)
• This position reports directly to the After Sales and Service Manager.
• This position is considered regular, full-time, and requires a minimum in-office schedule of 40 hours per week. This may also include occasional travel.
• Confidentiality, integrity, dependability, and cooperation.
• Valid driver’s license and dependable transportation.
• Observe and comply with AVC’s rules and regulations.
• Bi-lingual (Spanish) a plus.
• Must agree to (and pass) a background check, physical (if applicable), and drug screening testing.
• This position requires continuous training.
• Associate degree or comparable work experience.

Benefits

• Health, Vision, Dental, and Life Insurance (employee coverage paid by company) after 30 days.
• 401K with an employer 5% match.
• Two weeks PTO time your first year and paid holidays.
• Employee Educational Assistance program.

NOTICE:  Job ads are distributed to many platforms, including social media. Response to job ads on social media does not guarantee confidentiality and will not be considered for employment.