Advocate Supervisor - The Inn - Catholic Community Services

Overview Full-time position starting at $24.60 - $27.36/hr (D.O.E) withCOMPETITIVE BENEFITS INCLUDE: + Medical, Dental, Vision, Life Insurance and Long-Term Disability + Health Savings Account and Flexible Spending Account + Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday + CCS/CHS 403(b) Employee Saving Plan + Employee assistance program Program Description The Inn Shelter Program provides 24/7 enhanced shelter and related services for adults experiencing homelessness. Referrals to the program come from King County Coordinated Entry. Participants are typically people who been identified as high needs adults who are eligible for supportive permanent housing. Many clients have chronic and acute mental illness, active addiction issues, and/or trauma. This is a low-barrier, harm reduction program. Case Managers are responsible for providing direct service to the participants by identifying barriers to them reaching the goal of quickly into permanent housing, and working with the participant to overcome those barriers. Case Managers will foster a team environment among shelter staff and volunteers. Position Description The Program Supervisor is responsible for ensuring there is a minimum of two advocates on-site at all times or has made arrangements to ensure a qualified staff member is covering for an advocate when two advocates are not on-premises. The Advocate Supervisor will be responsible for hiring and training new advocates, and for providing direct service to residents, assisting with the program goal of moving participants quickly into permanent housing, and fostering a team environment among shelter staff. The Program Supervisor must be available for on-call schedule and able to work across all shifts. Usual schedule is Sunday - Thursday from noon - 8:00 p.m. Initial 2 weeks would be Days 9-5 for training. Responsibilities Supervision of the Advocate Staff + Hire, train and evaluate Advocate staff. + Complete staffing schedule for Advocates to ensure at least two people are scheduled at all times. The schedule must be completed in a consistent timeframe each week. + Ensure Advocate staff are maintaining client records in database and electronic log. + Participate in Management on-call rotation. Provide leadership and direction in resolving all client issues and crisis intervention as needed. Provide direction and support to staff by responding to an emergency after hours coverage; including on-site coverage when appropriate, ensuring minimum 24/7 staffing levels are always met. Direct service to people who are homeless + Provide crisis intervention and advocacy to participants. + Coordinate with other social service agency workers (case managers, social workers, medical professionals) to provide for clients' immediate needs. + Model interpersonal and living skills for clients. + Maintain a safe and comfortable enhanced shelter environment, including removal of garbage from individual units when necessary, routine garbage removal from the common areas (including upper-level hallways), and other janitorial assistance as assigned. + Assist janitorial and maintenance staff on turning units. + Work as a team with other colleagues on shift and be able to work independently without direct supervision. Client intake, assessment, and advocacy + Register new clients, including evaluation and assessment of client needs. + Review and record notes and information in databases and help ensure program consistency. + Maintain client records, updating information on an ongoing basis. + Explain and enforce policies and procedures. + Maintain accurate client count throughout shifts. + Complete frequent scheduled floor checks throughout shifts. + Engage outside professionals (Mental Health Professionals, Medics, Police) when appropriate. Concierge duties + Manage front desk and building security, including welcoming clients, visitors and donors, monitoring security cameras and lobby, enforcing building and program rules, and sanitizing client belongings. + Perform a routine walkthrough of the entire building to engage with clients and ensure safety. + Process messages and maintain accurate client tracking records, including the bar list. + Answer phones and provide information to callers about the Bridge Shelter program. + Assist outside vendor with serving meals that are prepared off-site and delivered to the building. + Assist participants as they move into or out of the building as needed. Supervision of volunteers + Supervise volunteers on shift. + Work with off-site volunteers providing advice and support as needed. Administrative and General Responsibilities + Attend staff meetings, workshops, retreats, and in-service classes as provided. + Maintain accurate record of hours worked and turn in timesheets on schedule. + Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision-making process. + Assist with client and program laundry as needed + Maintain cleanliness and order at the front desk and lobby area. + Inform supervisors of facilities and client-related issues. + Perform other job-related duties as assigned. Job Conditions This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance. Working conditions may include interruptions, working alone, interactions with angry persons, and exposure to computer CRTs. Physical and Mental Acuity Requirements The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Able to hear telephone rings, phone conversation and face-to-face conversation, door bells and emergency alarms. + Able to speak clearly in person and on the telephone. + Able to hand write legibly. + Vision that enables person to read normal size print and handwritten notes; and distance and peripheral vision than enables person to monitor living spaces and identify concerns that require staff response. + Able to sit for sustained periods of time. + Able to walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergency situations. + Mobility/dexterity of hands/arms to enable keying into a unit or other locked area as well as using computers and other office equipment. + Ability to prioritize multiple tasks, and to work independently and as a team member. + Ability to regularly lift and carry up to 20 pounds and occasionally up to 40 pounds. + Regularly able to perform duties as assigned. + Able to make independent decisions and apply sound judgment in performing job duties. Qualifications + One year of experience working with people experiencing homelessness. + Experience or knowledge of mental illness and addictions. + Knowledge and experience with crisis intervention. + Commitment to the harm reduction program model. + Ability to work within the mission, goals, and objectives of Catholic Housing Services/Catholic Community Services. + Ability to commit to developing and safekeeping a workplace that values and supports a culturally diverse work environment. + Must have a reliable phone or voice mail service at all times in which to be reached. + Ability to contribute to a work environment that fosters respect, teamwork, and excellence. Preferred Qualifications + College level classes toward degree in Social Service. + Previous work experience in programs that work with high needs participants. + CPR/First Aid training. Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors. Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position. Job LocationsUS-WA-Seattle Posted Date2 weeks ago(4/12/2024 7:56 PM) Job ID 2024-7643 # of Openings 1 Category Social Services/Direct Client Services Min USD $24.60/Yr.