Advancement Senior Program Manager - Technolutions

Title: Advancement Senior Program Manager
Reports to: General Manager of Advancement
Department: Innovation
Start Date: ASAP
Salary: $80,000 - $115,000, depending on experience
Location: New Haven, CT
Deadline: Open until filled

Who We Are

Technolutions was founded in 1994 with our flagship product, Slate, released in 2000. Slate is the industry-leading CRM for over 1,800 colleges, universities, and secondary schools to handle their enrollment management, student success, and advancement processes. Built in-house, from the ground up, the Slate platform interacts with millions of users globally. Our mission is to support transformative effects on the world of higher education.

Position Summary

Housed within the Innovation Division, the role of Senior Advancement Program Manager will focus on the overall cultivation, growth, and success of the Advancement cohort of clients at Technolutions. The ideal candidate will possess:

• Impeccable written and verbal communication skills
• The ability to synthesize complex concepts and explain them to users of all abilities
• An innate sense curiosity and imagination
• The ability to operate independently with clients and provide technical and process-based guidance
• A strategic mindset to aid in the rapid growth of the advancement cohort

This role seeks to unite an individual who has a background or strong interest in higher education fundraising with the innovation of an industry-leading technology company.

Successful candidates for this position will thrive in an environment where no two days are exactly alike and can juggle multiple priorities with mastery and autonomy.

Primary Responsibilities

• Contribute ideas to the overall development and enhancement of Slate to better serve the needs and desires of advancement clients
• Provide community-based support to our advancement clients
• Create and add best-practice examples to the Advancement-Showcase database
• Liaise and interpret advancement requests for internal teams, providing context and guidance
• Conduct implementation support and fundamental trainings for advancement clients, including creating online courses and facilitating Community Conversations
• Maintain a high degree of functional Slate expertise and serve as an internal technical resource for the advancement team
• Provide feature testing and feedback to our development and product management team
• Provide product demonstrations and assist in the new client onboarding process
• Assist the General Manager of Advancement with new and ongoing strategic priorities
• Travel when necessary, including industry conferences and the Slate Summit
• On-site, in-office work 5 days/week in our New Haven, CT office
• Other duties as assigned

Required Qualifications

• Prior experience using Slate (for admissions, student success, or advancement)
• Superior written and verbal communication skills, with the ability to communicate simply and effectively to a wide range of audiences.
• Ability to quickly master a complex SaaS application
• Ability to listen with empathy and explain complex concepts to both technical and non-technical users
• Demonstrated ability to thrive in a team environment while also operating independently
• A sense of humor, creativity, and willingness to fail
• Bachelor’s Degree plus 5+ years of relevant work experience

Preferred Experience

• Prior Slate for Advancement experience
• A deep understanding of advancement operations, concepts, and nuances as it pertains to higher education
• Experience training users on complex software / CRM applications
• Experience in higher education
• Some experience with, or a desire to learn, HTML, CSS, or other front-end frameworks
• Some experience with, or a desire to learn, Camtasia or other video editing software

EEO Statement

Technolutions is an equal opportunity employer. Employment selection and related decisions are made without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, disability, or any other protected class. In addition, the search for the Advancement Senior Program Manager position will aim to create the kind of workplace in which we all want to work by recognizing and celebrating a diverse workforce at all levels.