Advancement Donor Services Assistant - Animal Humane Society

Are you eager to put your organizational, detail-oriented, and customer-savvy skills to work in a nonprofit environment? Do you want to help donors make an impact? Join our team as an Advancement Services Assistant, where you'll process donations, support donor communication, and manage data within donor platforms. The work you do to support our donors directly impacts animals in our community. Learn more and apply today to make a difference!

Pay: $18/hour

Benefits:  

• Health, dental, vision insurance and more! 
• 15+ days of paid time off for a full year 
• 4 floating holidays (# of days per year is based on start date) 
• 401k Retirement Plan

Schedule: Full Time

• 40 hours/week
• Monday through Friday, 8am-5pm

Location: Golden Valley, on-site

Application Requirements: Please include current resume and cover letter

Interview Process: Virtual interview via Microsoft Teams with a Recruiter, followed by an in-person interview with the Hiring Manager

Job Summary 

The Advancement Services Assistant is responsible for processing donations, supporting donor communication, and assisting with fundraising events.

Essential Functions

Donor Services:

• Open, sort, and deposit mailed donations and complete all donation data entry according to policy while maintaining attention to detail and accuracy.  
• Receive and process donations over the phone and in-person.
• Follow internal controls regarding the handling, depositing, and recording of gifts (cash, check, and credit card) during daily deposit.
• Comply with Payment Card Industry Data Security Standards (PCIDSS) when handling credit card information.
• Adhere to security and confidentiality protocol when handling donations and donor information.
• Maintain up-to-date donor records.
• Assist with special events as assigned and provide backup to Advancement team members.

Communication and Culture:

• Communicate in a positive and professional manner with customers, other employees, and volunteers.
• Promote a culture of diversity, equity, and inclusion to make AHS a welcoming environment for all.

Technology:

• Utilize Raisers Edge and other supporting donation platforms and databases for gifts and data management.
• Utilize desktop check deposit software and credit card processors ensuring accuracy of data entry and processing.
• Utilize multi-line phone system to answer, transfer and hold calls.
• Monitor AHS email and other messaging software.

Other duties as assigned.

Additional Information Regarding Schedule and Attendance

• Regular, predictable attendance, punctuality, and availability to work during operational hours.
• Attend and participate in regular team meetings, all staff meetings, and one-on-one meetings with direct leader.
• May be required to work at a different site based on department needs.
• May be required to attend occasional off-site meetings and events.

Work Environment

• Primarily office/desk based.
• Adjacent animal shelter areas may be humid, noisy, or odorous.

Requirements

Qualifications

Experience:

• 1+ years of clerical or data entry experience required.   

Skills:

• Excellent communication and interpersonal skills.
• Excellent attention to detail.
• Strong administrative and process management skills.
• Strong multi-tasking and problem-solving skills.
• Proficient with computers, specifically a working knowledge of Microsoft products.

Physical Demands:

• Prolonged sitting at a desk.
• Must be able to lift and carry up to 10 lbs.

Emotional Demands:

• Must be comfortable with the emotional aspect of work in an animal shelter environment, including the use of humane euthanasia.

Transportation:

• Reliable transportation required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this role. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

About AHS 

Every year, Animal Humane Society provides direct care and services to help nearly 100,000 animals in need across Minnesota. 

As one of the nation's leading animal welfare organizations, AHS is transforming the way shelters care for animals and engage their communities. From innovative medical and behavior programs to investments in outreach and advocacy, we’re advancing animal welfare and creating a more humane world for animals everywhere. 

Why Work Here 

• Make a difference in the lives of animals and people 
• Join a team of coworkers who love animals as much as you do 
• Work-life balance 
• Unique animal adoption benefits and discounts on veterinary clinic services, pet supplies, and animal training classes  
• Health insurance coverage for full time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance, and employee ­paid supplemental life, accidental death & dismemberment and long term disability insurance. 
• Employer paid benefits for full time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance, short-term disability 
• Mental Health and Counseling Support:  All employees have access to our Employee Assistance Program with 3 free counseling sessions per year 
• 401k for part time and full time staff 
• Nine paid holidays for full time staff 
• Paid floating holidays for part time and full time staff (up to 4 days per year based on start date) 
• Paid time off for part time and full time staff (amount is based on hours worked and full time/part time status) 
• Paid parent leave for full time staff 

Our Organizational Commitment to Diversity, Equity and Inclusion: 

As an organization dedicated to making the world a more humane and compassionate place for animals, we know that people are at the heart of all that we do. Animal Humane Society’s commitment to diversity, equity, and inclusivity is essential to our mission and shapes our culture, our work, and the services we provide. 

At AHS we embrace and honor the inherent dignity and diverse experiences of our team members, volunteers, board members, partners, clients, and visitors, regardless of race, ethnicity, religion, gender identity, sexual orientation, age, ability, or income. Working together to instill equity and inclusivity within our organization will allow us to better serve the people and animals of Minnesota, and ultimately have a positive impact on animals in our care.