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Advanced Technical Service Associate at The Computer Merchant, LTD.
Scottsdale, AZ 85257
About the Job
Job Title: Advanced Technical Service Associate - DOD Secret - 2nd Shift
Location: Scottsdale, AZ
Wage Range: $34-35/hr
Job Number: 24-01053
Required Experience:
Desired skills/experience:
Qualifications: Associate's degree or equivalent is required plus a minimum of 3 years of relevant experience. Candidates must meet IAT II Certification criteria (Security+, CCNA-Security, etc)
KNOWLEDGE SKILLS AND ABILITIES:
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
#CJ
#Circa
Location: Scottsdale, AZ
Wage Range: $34-35/hr
Job Number: 24-01053
Required Experience:
Desired skills/experience:
- Network/ IT systems management
- SQL server
- Software administration
- Troubleshooting in a windows environment.
- Experience with failure and root cause analysis reporting.
- Direct customer service and/or direct customer interaction experience is a plus
- Knowledge of CA Spectrum One Click software suite.
- Experience with Oracle CRM
- Microsoft Terminal Server
- HBSS
- Anti-Virus
- network monitoring tools
- Asset management software
- Microsoft Windows Active Directory tools a big plus.
- Support of DoD or Client systems is desired
Qualifications: Associate's degree or equivalent is required plus a minimum of 3 years of relevant experience. Candidates must meet IAT II Certification criteria (Security+, CCNA-Security, etc)
CLEARANCE REQUIREMENTS: Department of Defense Secret security clearance is required at time of hire. Applicants selected may be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
REPRESENTATIVE DUTIES AND TASKS:- Responds to customer product inquiries via telephone or in written internet-based email or chat sessions
- Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities
- Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
- Documents customer information and recurring technical issues to support product quality programs and product development
KNOWLEDGE SKILLS AND ABILITIES:
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions
- Builds productive internal/external working relationships
- Normally receives general instructions on routine work, detailed instructions on new projects or assignments
- Developing professional expertise, applies company policies and procedures to resolve a variety of issues
- Proficient and able to perform all responsibilities associated with the position
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
#CJ
#Circa
Salary
34 - 35 /hour