Adult Medicine Care Coordinator- 40hrs/wk days - Steward Health Care

About Steward Health Care
Over a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.

As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.

Based in Dallas, Steward currently operates more than 30 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.

For more information, visit steward.org

Adult Medicine Care Coordinator- Full-time 40hrs/wk, day shift, 8:30a-5p, weekends and holidays not required.

We are fighting for a healthier world and a new era of wellness!

Nearly a decade ago, we set out to build an entirely different kind of health care company from the ground upone that unlocks access to affordable, high-quality, and economically sustainable care and wellness in ways never imagined. Today, we are one of the largest private, physician-led health care networkscaring for millions of people across the U.S. Our transformative, fully integrated model represents a new beginning for Americas health care system and others around the world.

We have hospitals across 7 states serving over 800 communities, with more than 43,000 employees. We are ushering in a new day of world class health care. From renowned pediatricians, sports medicine specialists and cardiac surgeons to state-of-the-art hospitals, urgent care centers and medical practices, we can offer easier access to high-quality affordable health care to people nationwide when they need it and where they want it.

St. Elizabeths Medical Center, a Boston University Teaching Hospital, provides patients and families access to some of Bostons most respected physicians and advanced treatments offering specialized care, including:

• Advanced Center for Cardiac Surgery
• da Vinci Robotic surgery program; Mako Robotic-Arm Assisted Surgery
• Level III Neonatal Intensive Care Unit (NICU)
• Award-winning bariatric surgery program
• Dana-Farber Cancer Institute at St. Elizabeth's Medical Center
• State-of-the-art emergency care with short wait times

Our medical staff, made up of some of the highest rated physicians in Boston, treats patients in our community practices in neighborhoods, including Allston, Boston, Brighton, Brookline, Newton, Watertown and Weston.

Benefits:

• Grow with a health system that supports career advancement
• Competitive Pay & Salary Increases
• Employee Referral Program
• Locations close to home, that support work-life balance
• Affordable Medical, Dental and Vision Coverage
• 401k via Fidelity, for eligible employees, with company match
• Tuition Assistance / Reimbursement
• Family atmosphere and team approach that provides flexibility
• Opportunities to grow your career, and not change your employer
• And much more!

Job Summary

Under the direction of the Clinical Practice Manager, this position is responsible for coordinating patient care per the NCQA Patient Centered Medical Home (PCMH) guidelines. The Care Coordinator is responsible to arrange and manage patient care as directed by the primary care provider; provide self-care literature and arrange community support; and track and coordinate patient care utilization. This position helps support the Adult Medicine practice to improve quality of patient care and outcomes. In conjunction with the SEHC Clinical Care Teams, the Care Coordinator organizes patient educational materials, patient care plans, patient self management tools, referrals, and procuring community resources and durable medical supplies. The Care Coordinator tracks population disease management practices.

Qualifications

Minimum Education/Experience:

• High school diploma, college preferred.
• Three to five years experience in a health care and/or office setting preferred.
• Experience with electronic medical records, e.g. eCW preferred.

Minimum skills/abilities:

• Familiarity with medical terminology.
• Knowledge of health insurance compliance.
• Excellent customer service.
• Excellent communication skills.
• MS Office applications (Word, Excel, PowerPoint).
• Practice Management System, e.g. Athena.

Job Responsibilities

• "Provides superior customer service to internal and external clients, customers, and patients as referenced in the NCQA Patient-Centered Medical Home and Service Excellence Standards."
• Manages patient education room.
• Assists patients with self-motivation efforts to help patients manage their care.
• Distributes appropriate teaching materials to patient/family to review.
• Communicates and assists RN with patient care plans.
• Attends morning daily huddles to coordinate patient care.
• Coordinates referrals and resources, including Diabetes Center, VNA referrals, DME, meals on wheels.
• Assists with completing and tracking patient forms and letters.
• Schedules, tracks and reconciles patient referrals and diagnostic tests, as appropriate.
• Coordinates care transitions.
• Assist with tracking quality and preventive screening measures.
• Assists with patient outreach.
• Performs other duties as assigned.
• Schedules test per written SEHC workflow with SEMC Central Scheduler via telephone or electronically.
• Coordinates patient flow throughout all scheduled departments.
• Notifies SEMC Central Scheduler when Interpreter services are needed.
• Answers telephones, routes calls, takes messages, and provides information to callers in a polite and professional manner per established RN and ACC telephone trees.
• Responsible to keep up with changes in departmental hospital regulations, policies, and procedures.
• Shows respect for patient privacy by following established HIPPA guidelines.
• Follows Joint Commission policies and procedures, including the National Patient Safety Goals.
• Cross trains to other areas of the Health Center, as appropriate.
• Processes Prescription Prior Authorizations.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

1. Commits to recognize and respect cultural diversity for all customers (internal and external).

2. Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.