Job Title: Adobe Marketo Support
Location: Schaumburg, IL
Position Type: Full-time
Work Type: Onsite
Salary: As per the market standard
Job Description:
Roles & Responsibilities
Monitoring: 24X7 Monitoring the performance and availability of the Adobe Marketo Engage platform 24x7 to ensure optimal functioning and adherence to defined service level agreements.
Integrations: Work with third party vendor or team to integration applications like on24,linkedin, REST API, portqii
Troubleshooting: Identify and resolve issues related to the Adobe Marketo Engage platform, including but not limited to system errors, data synchronization problems, and campaign execution issues.
Incident Management: Manage and resolve incidents related to the Adobe Marketo Engage platform, ensuring timely resolution and minimal impact to marketing operations.
Support: Provide technical support to users and stakeholders on Adobe Marketo Engage platform, including answering queries, troubleshooting problems, and offering guidance on platform usage and best practices.
Alerting and Escalation: Set up and configure monitoring alerts to proactively identify potential issues, and escalate critical incidents to the appropriate teams for resolution.
Documentation: Maintain accurate documentation of Adobe Marketo Engage processes, including standard operating procedures, troubleshooting guides, and knowledge base articles.
Collaboration: Collaborate with cross-functional teams, including marketing, sales, and IT teams, to ensure smooth coordination and resolution of issues.
Deployment Support: Support deployment activities and participate in pre deployment KT sessions and review design documents, inventory and go-live checklist
Oncall rotation: Willingness to work in a 24x7 shift rotation to provide round-the-clock support coverage.
Qualifications and Skills:
Education: Bachelor's degree in marketing, computer science, information technology, or a related field.
Experience: Minimum of 4 years of experience in Adobe Marketo Engage or other marketing automation platforms.
Minimum of 2 years of experience in application support, monitoring, or related roles, preferably with experience
Troubleshooting Skills: Strong analytical and problem-solving skills to identify and resolve issues related to the Adobe Marketo Engage platform.
Communication: Excellent written and verbal communication skills to effectively interact with users and stakeholders, explain technical concepts, and provide support.
Collaboration: Ability to work collaboratively in a team environment and coordinate with multiple stakeholders to achieve common goals.
Documentation: Strong documentation skills to maintain accurate records of processes, troubleshooting steps, and knowledge base articles.
ABOUT Ztek:
Website: www.ztekinc.com
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Disclaimer:
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.