Admitting Registrar-Lead - Samaritan Health Services

• JOB SUMMARY/PURPOSE
  • Serves as a working member of the Patient Registration team and assists supervisor in the allocation of work loads. Helps resolve immediate staffing or departmental issues that may arise in the absence of the supervisor or upon request.
• DEPARTMENT DESCRIPTION
  • The Registration/Access teams at Samaritan Health Services work closely with patients from the moment the patient walks into the facility. We carefully and thoroughly check demographic information and serve as a gateway to the patient’s services within our facility. We are often the first person patient’s encounter upon arrival and we excel at making sure their visit starts with a friendly smile and a positive interaction.
• EXPERIENCE/EDUCATION/QUALIFICATIONS
  • High school diploma or equivalent required.
  • One (1) year Patient Registration experience in a healthcare setting required. Up to six (6) months experience may be substituted with leadership experience in a customer service setting.
  • Experience or training in ADT functions and regulatory/compliance issues directly related to the Admissions process required.
• KNOWLEDGE/SKILLS/ABILITIES
  • Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
  • Communication: Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss quality issues. Ability to perform group presentations and listen to and understand complex information and ideas.
  • Stress tolerance/Self control: Ability to maintain patience and composure, control emotions, set clear boundaries and moderate high stress, difficult situations.
  • Confidentiality: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.
  • Adaptability/Flexibility: Ability to respond quickly and appropriately to urgent medical situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt treatment to offer best possible care to patients.
  • Problem Solving: Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.
• PHYSICAL DEMANDS

  • Rarely
    (1 - 10% of the time)

    Occasionally
    (11 - 33% of the time)

    Frequently
    (34 - 66% of the time)

    Continually
    (67 – 100% of the time)

    CLIMB - STAIRS

    WALK - INCLINE

    LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs

    LIFT (Knee to chest: 24"-54") 20 - 40 Lbs

    CARRY 1-handed, 0 - 20 pounds

    CARRY 2-handed, 0 - 20 pounds

    SQUAT Static (hold >30 sec)

    SQUAT Repetitive

    KNEEL (on knees)

    PULL (0-20 pounds force)

    LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

    LIFT (Overhead: 54" and above) 0 - 20 Lbs

    BEND FORWARD at waist

    PUSH (0-20 pounds force)

    STAND

    WALK - LEVEL SURFACE

    LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs

    ROTATE TRUNK Sitting

    ROTATE TRUNK Standing

    REACH - Forward

    REACH - Upward

    PINCH Fingers

    GRASP Hand/Fist

    SIT

    FINGER DEXTERITY

    MANUAL DEXTERITY Hands/wrists

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