Admissions Representative - Appalachian Regional Healthcare System

Position Summary:
The Admit Representative ensures a smooth and efficient admission process for patients, supporting both inpatient and outpatient services. This role involves obtaining pre-certification information, integrating skills and knowledge to deliver quality work, and fostering effective communication with patients, families, and colleagues. The Admit Representative exemplifies ethical decision-making, compassion, and respect while adhering to organizational policies and regulatory standards to maintain top-tier outcomes in patient experience, quality, and safety.

Position Highlights:

• Collaborative Teamwork: Work closely with providers, insurance companies, and internal teams to facilitate admissions.
• Patient-Focused Service: Deliver exceptional customer service to patients and families during the admission process.
• Organizational Impact: Contribute to the success of patient care initiatives by ensuring accurate and efficient admissions.

Key Responsibilities:

• Coordinate the admission process for patients, ensuring all required documentation and pre-certification information is obtained.
• Communicate effectively with provider offices, insurance companies, patients, and families to confirm pre-admission details.
• Maintain accountability for delivering accurate and timely administrative support, ensuring compliance with organizational policies.
• Demonstrate ARHS Mission, Vision, and Values by fostering respect, compassion, and a proactive work ethic.
• Assist colleagues, patients, and visitors as needed, promoting a positive and supportive environment.

Position Qualifications:

• Education:

  • High School Diploma or GED required.

• Experience:

  • 3-6 months of experience in a medical or office setting preferred.

• Knowledge, Skills, and Abilities:

  • Strong interpersonal and communication skills to engage with patients, families, and staff courteously.
  • Proficiency in typing, word processing, and basic mathematical skills.
  • Highly organized with the ability to handle multiple tasks efficiently.
  • Personable and professional demeanor when interacting with patients and team members.

Compensation:
Starting pay begins at $15.50 per hour, with competitive rates based on experience and education.

Physical Demands:

• Ability to sit for prolonged periods, with occasional standing and walking.
• Frequent bending, squatting, twisting, and turning.
• Manual dexterity and mobility for detailed tasks and data entry.
• Ability to lift and carry up to 30 lbs occasionally.

Working Conditions:

• Regular exposure to potential hazards, including bloodborne pathogens and odorous chemicals.
• Subject to variable hours, including evenings, weekends, and holidays.
• Frequent use of hands, fingers, and close vision for extended periods during the shift.

About Appalachian Regional Healthcare System

Appalachian Regional Healthcare System (ARHS) is the leading healthcare system in the High Country of North Carolina. Committed to building a healthier community and simply Making Life Better, ARHS offers access to three hospitals, thirteen medical offices and twenty-two outpatient services. ARHS strives to continuously provide all members of the community with access to the best possible medical treatment, illness prevention, research, and wellness education. Visit apprhs.org for more information.

About UNC Health
UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org

Appalachian Regional Healthcare System is committed to equal employment opportunities to employees and applicants for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws. Discrimination and harassment of any type is prohibited. Employment at Appalachian Regional Healthcare System is contingent upon successful completion of a background and urine drug screen.

Want to know more? Contact Us!
recruitment@apprhs.org

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