Admissions Processing Specialist - Connecticut State Community College

Details:

Posted: April 23, 2024
Level: Community College Professional 15, 12-month, tenure track position.
Hours: Full-time, 35 hours per week
Closing Date: The committee will begin review of applications immediately. Applications must be submitted by 5:00pm (EST) on Wednesday, May 22, 2024.

Location:

CT State Community College
**This position is not remote**
For more information, please click on the campus to be directed to their website.

CT State Community College Mission:

Connecticut State Community College provides access to academically rigorous and innovative education and training focused on student success. The college supports excellence in teaching and learning, makes data-informed decisions, promotes equity, and advances positive change for the students, communities and industries it serves.

CT State Community College Vision:

Connecticut State Community College is recognized for exceptional student success, educational leadership and transformative collaboration with business and industry, government, educational and key stakeholders while advancing diverse opportunities for Connecticut’s citizens and communities.

CT State Community College Equity Statement:

Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Anticipated Start Date: 

July 2024

Position Summary:

The Admission Processing Specialist provides operational support to the Admissions Office, with a focus on the review and processing of admissions paperwork and providing information to a variety of individuals regarding admissions and enrollment. The Admissions Processing Specialist processes applications for all 12 CT State CC campuses. The incumbent will assist with the accurate processing of all admissions application and supplemental items within a highly automated environment. The Admissions Processing Specialist is the designated campus liaison for CRM Recruit. The Admissions Processing Specialist provides mostly back-office support to move students accurately and efficiently through the process to admission but may be tasked with working the front counter in the same capacity for students and their families. This position is located on ground at a campus location.

Example of Job Duties:

Under the direction of the Assistant Director of Technical Operations & Processing, the Admissions Processing Specialist is responsible for supporting the Admissions Office processing applications for all 12 CT State CC campuses through effective performance in these essential duties:

• Supports the College’s student recruitment efforts by ensuring accurate assessment, entry, and quality assurance of all application materials. The Admission Processing Specialist processes applications for all 12 CT State CC campuses.
• Administers and actively participates in the assessment and processing of application materials to include transcripts, health records, and other supplemental documents as deemed necessary.
• Enters relevant data into the CRM and Banner as outlined by CSCU and CSCC processes and procedures.
• Serves as the designated campus liaison for CRM Recruit. Troubleshoots and works to correct complex and intricate problems that arise with CRM Recruit. May be required to assist with the facilitation of training related to application processes and CRM Recruit.
• Serves as the liaison with CRM Recruit and Central Office staff to resolve technical problems.
• Maintains and processes student records timely, efficiently and accurately as these records are the foundation for communications with prospective students and admissions decisions.
• Ensures work is completed in an organized and systematic manner, by being detail oriented, and managing competing priorities.
• Completes daily tasks in relevant technology platforms including: Ellucian Banner, CRM Recruit, Sales Force Marketing Cloud, Hyland OnBase or other necessary platforms.
• Responsible for the quality assurance and document linking within the imaging system.
• Responds in a timely manner to student inquiries through a variety of communication techniques.
• Provides information on admission requirements, application processes and procedures and the next steps for enrollment to applicants, families and other constituents.
• Engages in regular training to further develop skills and knowledge on various job-related topics including, but not limited to, customer service, technology platforms, best practices and college or campus information.
• Provides regular reports and status updates to supervisors to support quality improvement measures.
• Ability to recognize and protect confidential information in accordance with FERPA and exercise judgment, tact, and diplomacy in handling sensitive information and situations.
• Adheres to FERPA and other departmental policies, procedures and regulations pertaining to student records.
• Participates in on and off campus registration, orientation and recruitment events.
• Weekends and evenings will be required to support various recruitment and enrollment events.

In addition to the accountabilities listed above, the incumbent is required to carry out the essential duties of: Attendance and participation at convocation and commencement ceremonies; Service on assigned committees and task forces; Attendance and participation at committee, staff, informational and professional meetings.  These may involve attendance at evening or weekend events.

This posting includes qualifications, experience and skills but is not limited to the full specifications stated in the job description.

Incumbents must possess proven ability to effectively work with a culturally, linguistically, and ethnically diverse faculty, staff, and student. They are expected to have excellent oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.).

Minimum Qualifications:

Bachelor’s degree in an appropriately related field together with one (1) or more years of related experience in admissions, enrollment services, or related field; or a combination of education, training and experience which would lead to the competencies required for successful performance of the position’s essential duties.

Incumbents are required to have demonstrated advanced knowledge and abilities in the following: 

• Demonstrates an ability to relate favorably to students, parents, and college staff.
• Knowledge of FERPA and other compliance areas as it relates to student records.
• Strong organization and detail-oriented skills.
• Proficiency and aptitude with office technology and databases such as Microsoft Office, Banner, and CRM Recruit.
• The ability to multi-task in a fast-paced environment.

Substitutions Allowed:

Applicants who do not meet the minimum qualifications as stated are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position and by providing appropriate references. Exceptions to the degree requirements may be made for compelling reasons.

Starting Salary:

Anticipated Salary; $57,121 approximate annual plus excellent State of CT medical insurance, retirement, and related fringe benefits. 

We offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous leave policies; several retirement plans; and many choices for comprehensive health insurance. You also have access to many additional benefits to save for retirement, protect your family & more with supplemental benefits. Tuition reimbursement may apply if applicable. 

Application Instructions:

To apply you must submit a cover letter and resume. The cover letter may be entered as text in the corresponding box, or it can be uploaded as a combined file with the resume.  

Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not acceptable.

Selection Procedure:

Following the closing date, application materials will be evaluated by a selection committee. Candidates selected for further consideration will be limited to those applicants who are best qualified based on the minimum and preferred qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement. Candidates who have been selected and approved to interview will be contacted, and finalists will be recommended for further consideration by the Hiring Manager for final selection and recommendation for employment. The selection process may also include practical exercises (i.e., teaching demonstration and/or other written, technical, manipulative, or simulation exercises) to evaluate candidates' qualifications.

Background Screening:

All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check.

Continuing Notice of Nondiscrimination

CSCC does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, veteran status, sexual orientation, genetic information or criminal record. The following persons have been designated to handle inquiries regarding the non-discrimination policies: John-Paul Chaisson-Cardenas, PhD, MSW, Vice President of Diversity, Equity, and Inclusion, (jchaisson-cardenas@commnet.edu).

CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER, M/F

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