Admissions Navigator - Part time - Grand Rapids Community College

The Admissions Navigator will serve in all aspects of on and off campus admissions and recruitment work. This role works with the admissions, recruitment and processing team to execute the annual recruitment plan. The main focus of this position is to identify, pursue, and cultivate leads and prospects to stabilize and increase enrollment. Through attendance and giving presentations at high school visits, college events, and other recruitment functions, on and off campus, this position delivers excellent customer service and personalized information to help students enroll at GRCC to meet their education and career objectives. This position will deliver personalized interactions for prospective students from application to enrollment. This position will host meetings with prospective and returning students, and their families. They will engage in communication campaigns and efforts in order to positively impact the admissions yield rates.

Requisition ID: 127
Employee Group: Contingency
Schedule: up to 28 hours per week
Compensation: $19.22
Reports to: Associate Director of Admissions and Enrollment
Posting Opens: 8/29/2024
Posting Closes: Open until filled

ESSENTIAL FUNCTIONS

• Represent GRCC by attending and presenting at high school visits, college fairs and community events
• Develop and deliver presentations to prospective GRCC students and families
• Conduct one on one personalized meetings via Admissions Specialist appointments by providing full shift coverage for both in person, virtual, Saturdays and weeknights
• Lead campus tour events on campus, this includes presentations and providing a walking tour
• Coordinate and lead group visits both on and off campus
• Coordinate and lead on and off campus group placement testing
• Provide leadership and assistance at orientation sessions
• Have a robust understanding of the admissions, enrollment, and financial aid policies and procedures as it relates to GRCC
• Coordinate and assist with events like Ready, Set, Enroll, Open Houses, Raider Rally, and other recruitment initiatives
• Use professional judgment in addressing complex financial aid and enrollment questions
• Troubleshoot and problem solve applicant and enrollment issues for potential students
• Utilize software and related technologies essential for enrollment management, such as Radius, Mongoose, PeopleSoft, and Image Now
• Teach technology to students, such as navigating the Online Center, Blackboard, Navigate, and other such applications students use
• Assist all students with questions related to enrollment and financial aid through answering inbound calls, text messaging, making outbound calls and click-to-chat
• Assist general Student Services functions, specifically during peak times
• Other duties as assigned
• Follow College policy on the Family Educational Right to Privacy Act (FERPA).

JOB SPECIFICATIONS

Education/License

• Associate degree or equivalent experience required
• Bachelor degree preferred

Skills

• Minimum of one (1) year in customer service, sales, marketing, recruitment, or higher education admissions experience required
• Must be comfortable with public speaking. Public speaking is essential to this work and will be utilized frequently
• Must possess excellent formal presentation skills and strong professional presence

Physical Demands

• Must be able to lift and move 30 pounds of recruitment materials
• Must be able to sit for prolonged periods of time

• Must have a valid driver’s license and a vehicle for extensive recruitment travel
• Must have reliable transportation to drive to various locations in the West Michigan areas
• A mix of seated office work and active off-campus engagements (driving, standing at information tables for 2-3 hours, etc)

Mental Demands

• Organizational and problem-solving skills.
• Excellent customer service and communication skills (oral and written) are required to be successful in this position

Working Conditions

• Mostly office environments
• Ability to travel to off campus locations, including our Lakeshore campus in Holland
• Ability to analyze information and conceptualize solutions
• High level of energy, enthusiasm, motivation, and the ability to be innovative and creative
• This work may include interruptions (drop in students, phone calls, etc.)
• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
• Must be able to work flexible hours (i.e. evenings and night) including occasional weekends.
• Ability to work in a fast-paced environment that calls for flexibility/adaptability and the ability to handle multiple interruptions and make quick decisions.

BENEFITS

• Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership.
• Continuous Learning: Career development and educational opportunities.
• Retirement Plans: Secure your future with our retirement options, including the state retirement plan or a 401A with a 12% employer contribution.

APPLICATION / HIRING PROCESS

• Please fill out an application at https://www.grcc.edu/jobs. Submit a cover letter, resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
• Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.
• Only applicants living in the state of Michigan can apply for GRCC careers.

NONDISCRIMINATION STATEMENT

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.