Admissions Director for Centralized Admissions - Complete Care Careers

Complete Care Management is a premier provider of skilled nursing and rehabilitation services, proudly managing over 80 facilities across seven states. Our centralized admissions office in Toms River, NJ, plays a vital role in ensuring seamless transitions for residents and families into our facilities. We are seeking a dynamic Admissions Director to help oversee centralized admissions, ensuring efficiency, accuracy, and compassionate service throughout the admissions process.

Position Overview:

The Admissions Director for Centralized Admissions will oversee all operations related to the intake and admission process for prospective residents across our facilities. This individual will manage a team, build relationships with referral sources, ensure compliance with regulations, and maintain exceptional service standards that align with Complete Care’s commitment to excellence.

Key Responsibilities:

• Oversee the entire admissions process, from initial inquiry to resident placement, ensuring a smooth and efficient workflow.
• Ensure timely responses to inquiries from hospitals, healthcare providers, and families.
• Work collaboratively with facility staff to coordinate and confirm placements.
• Build and maintain strong relationships with referral sources, including hospitals, social workers, and case managers.
• Represent the company professionally to external stakeholders to enhance reputation and trust.
• Ensure all admissions processes comply with state and federal regulations, as well as company policies.
• Monitor and audit admission records for accuracy and completeness.
• Address and resolve issues related to denied or pending admissions.
• Analyze admissions data to identify trends, challenges, and opportunities for improvement.
• Collaborate with leadership to develop and implement strategies to meet occupancy and revenue goals.
• Prepare and present reports on admissions metrics to the executive team.

Qualifications:

Education & Experience:

• Bachelor’s degree in healthcare administration, business, or a related field preferred.
• Minimum of 5 years of experience in admissions, preferably in a healthcare or skilled nursing setting.
• Proven experience in team management and leadership.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Exceptional communication and interpersonal skills to effectively interact with families, referral sources, and internal teams.
• Proficiency in CRM software, electronic health records (EHR), and other admissions-related systems.
• Analytical skills to evaluate data and drive decisions.
• In-depth knowledge of healthcare regulations and skilled nursing admission protocols.
• Compassionate, patient-centered approach to admissions.
• Results-driven with a focus on achieving organizational goals.
• Collaborative and able to work effectively with diverse teams.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• Paid time off and retirement savings plan.
• Opportunities for professional growth within a dynamic organization.

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