Admissions Coordinator - Forest Park Health Campus
Richmond, IN 47374
About the Job
As part of the Sales team, the Admission Coordinator works with the Director of Sales to meet campus
revenue and census goals. Primary responsibility is performing sales strategies for the health center and
completing pre-admission and admission paperwork.
Roles and Responsibilities
Works with the Director of Sales to meet revenue and census goals.
• Meets established targets for lead and lease conversion for health center and senior living.
• Completes preadmission, admission and transfer paperwork, as well as submits information for
insurance verification and precertification.
• Responds to all referrals and leads promptly, entering related data into the Customer Relationship
Management System (CRM) accurately and timely.
• Ensures a seamless admission process and experience.
• Communicates admission/move-in activities as they are scheduled and current health care center
referrals and status at morning stand up meetings.
• Assists in maintaining daily resident roster.
• Assists with planning and coordinating campus events including Senior Executive Club and
community marketing and lead generating events.
• Maintains sales and promotional supplies as directed by Director of Sales.
• Works with Home Office marketing team to develop sales tools and communication.
• Cultivates and shares deep knowledge of the customer and the local market with department
directors and input into CRM.
• Collaborates with the Executive Director and Sales Director to develop and maintain an effective
internal referral program with residents and families.
• Supports the Sales Director in ensuring that the community, including all available apartments,
model apartments, common areas and grounds are staged, marketable and aligned with Trilogy
Standards; performs daily work orders for maintenance needs that support first impressions/move
in readiness.
• Tracks current competitors via competitive analysis.
• Works with Life Enrichment to ensure social channels best reflect quality of service offering.
• Serves on, participates in and attends various committees of the health campus - Power Meeting,
Census Calls, Medicare meetings, Quarterly Advisory Board, Peer Reviews, etc.
• As a key representative of the company, maintains professional appearance and professional
communication at all times.
• Other duties as assigned.
Qualifications
Education: High School / GED
Experience: 1-3 years
Licenses and Certifications
Unencumbered drivers’ license in the state of residence.
Physical Requirements
Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during
working hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and written
communication with co-workers, supervisors, residents, family members, visitors, vendors, and all
business associates outside of the health campus.
Careers close to home and your heart
Since our founding in 1997, we’ve been making long-term care better for our residents and more rewarding for our team members. We’re a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. If you’re looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy.
APPLY NOW:As one of Fortune’s Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.