Detox Admissions Coordinator at Genesis Detox of Brooklyn

Responsible for helping admit clients into detox; obtaining applicant information; screening applicants; completing admissions process; resolving patient questions/concerns; responsible for helping the client transition in to detox while ensuring compliance with applicable standards; works with admissions director/ Admissions manager to ensure appropriate admission criteria is met.

• Provide excellent customer service for clients; practices confidentiality and privacy protocols in accordance HIPAA requirements.
• Pre-screen perspective clients to obtain pertinent information the assessment of clinical appropriateness.
• Collect and submit insurance information for approval
• Notify treatment team of a new patient arrival.
• Log all new client information into the EMR system.
• Communicate with clinical/medical team to gain approval for admission or ensure patients meet appropriate criteria for admission.
• Manage travel arrangements for patients admitting.

Minimum Requirements

• High School Diploma or GED equivalent
• CRPA or pursuant of CRPA certification 
• Drug Free Workplace
• Knowledge of the 12-step program of recovery.
• Relevant computer software and hardware applications proficiency – Word, Excel, PowerPoint, Outlook.
• Ability to work flexible hours.
• Reliable transportation to and from work.
• Strong working knowledge of treatment/detox process.

Preferred: 

• Experience in mental health or substance abuse treatment, or personal experience in recovery.
• Sales/customer service experience.
• Phone Sales experience.

Skills: 

• Strong communication skills, both written and verbal.
• Ability to work independently, as well as part of a team.
• Manage multiple tasks; ability to work accurately, with attention to detail.
• Ability to handle highly sensitive and confidential information.
• Strong attention to detail.
• Ability to understand and follow safety procedures.
• Ability to work in a fast-paced, high-energy environment.
• Maintain healthy boundaries.
• Knowledge of drug-free workplace policies.

Job Type: Full-time/Part-Time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Day shift
• Weekend availability

Ability to commute:

• Farmingdale, NY (in office)

Experience:

• Substance Abuse: 1 year (Preferred)

Work Location: Access Center