Admissions Coordinator/Closer - Behavioral Health Treatment Center - Renewal Health Group

Los Angeles, CA

About the Job

Montare Behavioral Health is currently looking for an experienced Treatment Center Admissions Coordinator/Closer!

**POSITION SUMMARY**

The Admissions closer plays a vital role in supporting individuals seeking treatment by facilitating a seamless admissions process. This role is responsible for conducting initial client assessments, verifying eligibility, documenting detailed records, and collaborating with internal teams to ensure that clients are successfully connected to the appropriate care. The Admissions closer serves as the first point of contact for clients and their families, offering compassionate guidance during a critical time in their journey toward recovery.

**SCHEDULE**

Remote, some onsite for meetings or trainings.
2:30pm-10pm

**KEY RESPONSIBILITIES**

Client Assessment and Screening

Conduct thorough assessments to evaluate clients' eligibility for treatment.
Gather detailed information about clients' substance use history, mental health, and treatment needs.
Accurately document assessment results and relevant details in Salesforce.

Referrals and Collaboration

Forward referrals to the Business Development team promptly with all required details.
Collaborate with Business Development to address any additional information requests.

Pre-Admission Assessments (PAA)

Complete comprehensive PAAs in Salesforce to determine clients' fit for the program.
Ensure all required information is included and accurate for the admissions review process.

Documentation Management

Maintain organized and precise client records in Salesforce.
Update client information promptly to reflect changes in status or new details.
Ensure all data is accessible and structured for internal use.

Call Logging and Follow-Up

Log all client interactions, including calls, in Salesforce in a timely manner.
Use CTM to ensure all calls are recorded for quality and compliance.
Follow up on any unresolved inquiries or pending items to provide a smooth admissions experience.

Verification of Benefits (VOB)

Collect and document insurance information during the initial client call.
Use VerifyTx to confirm insurance eligibility and coverage.
Submit accurate and timely VOB requests to ensure insurance approval for treatment.

**QUALIFICATIONS**

At least 5 years of recent experience in healthcare, behavioral health, or admissions is preferred.
Proficiency in using CRM systems such as Salesforce.
Familiarity with insurance verification systems (e.g., VerifyTx) is a plus.
Strong organizational skills with attention to detail.
Excellent communication and interpersonal skills.
Compassionate and empathetic approach to client interactions.

**COMPETENCIES**

Ability to multitask and prioritize in a fast-paced environment.
Collaborative mindset for working with cross-functional teams.
High level of accuracy in data entry and record-keeping.
Strong problem-solving skills with a client-first mentality.

This role is essential in ensuring that clients have a positive experience as they transition into treatment. The Admissions Coordinator directly impacts the quality and success of the admissions process, making a meaningful difference in the lives of those seeking help.

**Pre-Employment Requirements**

Hiring is contingent upon completion of a background check, TB test, and clearance on a drug screen and pre-employment physical. Clean driving record and current first aid and CPR certification or willing to obtain upon hire. Additional requirements include receiving DOJ/FBI fingerprint clearance or an exemption and a submission of a signed Criminal Record Statement (LIC 508). Clean Background is a must.

PLEASE NOTE: The above reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements which may be inherent in the position.

Source : Renewal Health Group