Admissions Communications Specialist - Connecticut State Community College

Details:

Posted: February 12, 2024
Level: Community College Professional 15, 12-month, tenure track position.
Hours: Full-time, 35 hours per week
Closing Date: The committee will begin review of applications immediately. Applications must be submitted by 5:00pm (EST) on Wednesday, February 28, 2024.

Location:

CT State Asnuntuck
170 Elm Street, Enfield, CT 06082 
**This position is not remote**
For more information, please click on the campus to be directed to their website.

CT State Community College Mission:

Connecticut State Community College provides access to academically rigorous and innovative education and training focused on student success. The college supports excellence in teaching and learning, makes data-informed decisions, promotes equity, and advances positive change for the students, communities and industries it serves.

CT State Community College Vision:

Connecticut State Community College is recognized for exceptional student success, educational leadership and transformative collaboration with business and industry, government, educational and key stakeholders while advancing diverse opportunities for Connecticut’s citizens and communities.

CT State Community College Equity Statement:

Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Anticipated Start Date: 

May 2024

Position Summary:

The Admissions Communications Specialist provides overall support to the Associate Director of Operations & Communications by developing and implementing various messaging and communications with prospective students, their families, and other stakeholders regarding the admissions and enrollment process across the 12 campuses. The person serves as a functional support to college end users of CRM, the bulk email providers, texting services, and Banner.

Example of Job Duties:

Under the direction of the Associate Director of Operations & Communications, the Admissions Communications Specialist is responsible for extensive interactions with system and college admission office administrators and admissions representatives, students and parents, as well as College administrators and other faculty and staff through effective performance in these essential duties:

• Supports the Associate Director of Operations & Communication in developing and implementing robust communication plans for prospective student engagement that will span across multiple platforms and support enrollment goals.
• Works collaboratively with other admissions staff and other student service staff to support student communication needs.
• Assists with managing the email, voicemail, social media, websites, customer relationship management system, and third-party vendors directly related to admissions processes.
• Assess communication plans and make recommendations for future strategies.
• Assist with manage and implement CRM communications and marketing strategies for the Office of Admissions.
• Ability to recognize and protect confidential information in accordance with FERPA and exercise judgment, tact, and diplomacy in handling sensitive information and situations.
• Adheres to FERPA and other departmental policies, procedures and regulations pertaining to student records.
• Builds and edits communications plans that reflect the assessed needs of the organization to recruit and enroll students.
• Interprets data and metrics to assess for efficacy of communication efforts.
• Runs reports within the CRM and bulk email provider weekly to gather metrics on email communications.
• Performs routine system maintenance in both the CRM and with bulk email provider.
• Maintains template building in the third-party bulk email provider, in conjunction with branding and messaging for the community college.
• Weekends and evenings will be required to support various recruitment and enrollment events.

In addition to the accountabilities listed above, the incumbent is required to carry out the essential duties of: Attendance and participation at convocation and commencement ceremonies; Service on assigned committees and task forces; Attendance and participation at committee, staff, informational and professional meetings.  These may involve attendance at evening or weekend events.

This posting includes qualifications, experience and skills but is not limited to the full specifications stated in the job description.

Incumbents must possess proven ability to effectively work with a culturally, linguistically, and ethnically diverse faculty, staff, and student. They are expected to have excellent oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.).

Minimum Qualifications:

Bachelor’s degree in appropriately related field together with one (1) or more years of related experience; or a combination of education, training and experience which would lead to the competencies required for successful performance of the position’s essential duties.

Incumbents are required to have demonstrated advanced knowledge and abilities in the following: 

• Strong oral and written communicator with ability to independently draft various communications to stakeholders.
• Customer Relationship Management tools.
• Navigating federal and state laws and regulations related to admissions and compliance.
• Admissions, enrollment, advising, and FERPA.

Substitutions Allowed:

Applicants who do not meet the minimum qualifications as stated are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position and by providing appropriate references. Exceptions to the degree requirements may be made for compelling reasons.

Preferred Qualifications:

• Familiarity working in a community college environment.
• Strong information technology skills demonstrated through familiarity with college database systems and SalesForce Marketing Cloud.

Starting Salary:

Anticipated Salary; $57,121 approximate annual plus excellent State of CT medical insurance, retirement, and related fringe benefits. 

We offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous leave policies; several retirement plans; and many choices for comprehensive health insurance. You also have access to many additional benefits to save for retirement, protect your family & more with supplemental benefits. Tuition reimbursement may apply if applicable. 

Application Instructions:

To apply you must submit a cover letter and resume.

Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not acceptable.

Selection Procedure:

Following the closing date, application materials will be evaluated by a selection committee. Candidates selected for further consideration will be limited to those applicants who are best qualified based on the minimum and preferred qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement. Candidates who have been selected and approved to interview will be contacted, and finalists will be recommended for further consideration by the Hiring Manager for final selection and recommendation for employment. The selection process may also include practical exercises (i.e., teaching demonstration and/or other written, technical, manipulative, or simulation exercises) to evaluate candidates' qualifications.

Background Screening:

All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check.

Continuing Notice of Nondiscrimination

CSCC does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, veteran status, sexual orientation, genetic information or criminal record. The following persons have been designated to handle inquiries regarding the non-discrimination policies: John-Paul Chaisson-Cardenas, PhD, MSW, Vice President of Diversity, Equity, and Inclusion, (jchaisson-cardenas@commnet.edu).

CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER, M/F